Dafne Carrasco
Acworth,GA
Summary
Professional and caring Dental Hygenine assitant offering 2 and a half years of experience meeting needs of dental providers and patients. Gifted at welcoming patients and facilitating anxiety-free visits. Meticulous detail orientation and follow-through to supplement exceptional people skills, also very a Reliable Dental Assistant with strong knowledge of dentistry practices. Well-rounded professional skilled handling multiple tasks, including making dental impressions, sterilizing stations and taking X-rays. Highly organized with experience in charting and preparing patient treatment plans.
Overview
8
8
years of professional experience
Work History
Dental Hygiene Assistant
Heartland Dental
Woodstock, GA
05.2022 - Current
- Prepared tools and materials for dentist use during procedures and passed instruments to dentist upon request.
- Educated patients on general oral hygiene and on care and recommended measures specific to current visit.
- Tracked patient records, verified confidentiality, accuracy and completeness of data and controlled access to records.
- Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
- Welcomed and guided patients during appointments and managed patient flow through facilities and procedures.
- Addressed patients' concerns, complaints and fears with understanding and empathy, establishing loyal patient following.
- Monitored supplies for laboratory and dental procedures, placed orders and maintained vendor contact.
- Administered patient health questionnaires and informed dental providers of conditions that could impact treatment.
- Assisted dental provider chairside with maintenance cleaning and corrective procedures, such as fillings and root canals.
- Performed and processed x-rays, fabricated crowns, poured impressions, prepared orthodontic equipment and took patients' blood pressure.
Customer Service Decluttr
Decluttr
Kennesaw
02.2017 - 02.2022
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Oversaw warranty counseling process to manage expense controls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Georgia School of Dental Assistant
12.2023
Cosmetology School
Buford, GA01.2022
Etowah High School
Woodstock, GA01.2016
Skills
- Customer service
- Dispatch
- Tech support (iPhone, computers, Apple Watch)
- Makeup
- Hair
- Nails
- Assisting dentist with procedures
- Dental laboratory tech
- Sterilization
- X-ray
- Patient care
- Hygienist assistant
- Following directions
- Good listener
- Hard worker
- Good organization
- Communication
- Teamwork
- Attention to detail
- First Aid CPR
- Radiology
- Bilingual (Spanish, English)
- Inventory Management
- Teeth Cleaning
- Instrument Tray Preparation
- Instrument Sterilization
- Dental staff support
- Customer Service
- Payment Collections
- Dental impression specialist
- Relationship Building
- Procedure Support
- Disinfecting rooms and equipment
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Dental Hygiene Assistant
Heartland Dental
05.2022 - Current
Customer Service Decluttr
Decluttr
02.2017 - 02.2022
Georgia School of Dental Assistant
Cosmetology School
Etowah High School