Dafnee Medina Guzman

• Timely handle damaged and misdirected packages to optimize delivery time

• Acts as the customer's first point of contact for a variety of matters and necessary function

• Utilized data analysis techniques to identify areas for efficiency improvements within the organization

• Utilized problem-solving techniques to quickly address any issues that arose during day-to-day operations

• Analyze operational data to identify areas for improvement, implementing new procedures to enhance accuracy in package handling, and reduce time delays.
• Assist in resolving customer complaints related to delivery accuracy, providing detailed reports and follow-ups to maintain high customer satisfaction.

• Verified and corrected shipping addresses in the system to ensure accuracy and proper formatting, reducing delivery errors.
• Managed delivery exceptions, including direct contact with shippers or recipients to resolve issues related to incorrect or incomplete addresses.
• Coordinated with delivery teams to resolve address-related issues during shipments, minimizing delays and returns.
• Maintained effective communication with clients and shippers to provide solutions for address-related problems, ensuring customer satisfaction.
• Analyzed address-related data to identify common error patterns and develop preventive strategies, improving operational efficiency.

• Oversaw the proper handling and transportation of hazardous materials (Hazmat), ensuring compliance with all safety regulations and company policies.

• Managed the Handsheet/Code 85 process to ensure accurate scanning and documentation of packages, maintaining shipment traceability and minimizing errors.

• Analyzed and resolved discrepancies in scheduled pickups, including early, late, or missed pickups, optimizing efficiency and meeting customer expectations.

• Coordinated customer appointments for deliveries and pickups, maintaining effective communication and ensuring timely scheduling.

• Addressed daily delivery-related issues, managing customer service inquiries and resolving complaints to ensure a high-quality customer experience.

• As a Customer Service Representative in the automotive industry, I assist customers with inquiries about vehicle features, maintenance, and services
• I handle complaints, schedule service appointments, and provide product knowledge to guide customer decisions
• Additionally, I support sales teams, follow up with customers after purchases or services, and maintain accurate records of customer interactions to ensure satisfaction and build long-term relationships