DAFNE G.
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with experience in customer service, human resources and administrative background as well as retail of over 20 years in fast-paced environments. Reliable and adaptable, professional communicator with fluency in English and Spanish.
Objective:
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Collier County Tax Collector
10.2015 - Current
- Assisting customers and acting as advocate between them and the State of Florida to identify and resolve complex problems regarding vehicle titles, registrations, out of state relocations, dealer purchases, issuance of Drivers licenses, among other issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer inquiries for products, services, and company information by e-mail, phone and face to face.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product and service knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonial
- Maintained detailed customer's records contributing to comprehensive database for future reference.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Consult with outside parties to resolve discrepancies and create effective solutions.
- Recommend products and services to customers, thoroughly explaining details.
- Processing, collecting and reconciling payments for customers that pertain to Motor Vehicles, Property Tax, Fishing Licenses, Driver Licenses.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Personal Injury Legal Secretary
Goldstein, Rice & Purtz, P.A
04.2014 - 08.2015
- Created an analysis of expenses reports based on medical bills, medicare statements and health insurance statements.
- Ordered supplies for the office.
- Scheduled all appointments, appearances and briefings.
- Assisted attorneys in collecting information such as employment, medical and other records for cases.
- Received and placed telephone calls to clients and prospective clients.
- Developed and maintained filing and retrieval systems.
- Transcribed legal documents and phone conversations.
- Completed accident reports, trial and courtroom requests and applications for clients.
- Entered new cases into company database.
- Prepared legal correspondence and wrote professional letters for attorneys.
- Organized files for court proceedings.
- Notarized legal documents.
- Translations/interpretations English & Spanish.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Created, indexed, and maintained client binders.
- Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Business Development Center Representative
Germain Toyota
11.2013 - 04.2014
- Translations/interpretations English & Spanish.
- Pursued all website inquiries in specific territories to increase potential customer base.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Developed business pipeline using cold and warm techniques.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Optimized lead generation through targeted prospecting, cold calling, and email marketing efforts.
- Maintained detailed records of client interactions within CRM systems, ensuring accurate information was readily available for future reference.
- Engaged with customers to build business relationships.
Staffing Consultant/Inside Sales
Express Employment Professionals
03.2013 - 10.2013
- Selected, recruited and interviewed applicants.
- Conducted thorough candidate screenings and interviews to assess skills, experience, and cultural fit for client organizations.
- Managed a diverse portfolio of clients across multiple industries, ensuring timely delivery of qualified candidates for open positions.
- Provided exceptional customer service to both clients and candidates throughout the entire hiring process.
- Verified documents, submitted paperwork and managed onboarding process.
- Scheduled and conducted as many as 40 to 50 interviews each week.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with human resources professionals to determine target candidates.
- Sourced top talent through various channels, including job boards, social media, networking events, and referrals.
- Communicated with candidates on assignment via telephone and email.
- Wrote customized job postings based on company requirements and target candidate demographics.
- Efficiently managed high-volume workload while maintaining focus on quality placements for all clients involved.
- Improved placement success rates by regularly following up with placed candidates to ensure job satisfaction and identify areas for improvement.
- Assisted with personnel records management to support recordkeeping accuracy.
Human Resources Assistant
Health Management Associates
01.2013 - 03.2013
- Filed, organized and scanned employee files to build an online database.
- Assisted direct supervisor with any additional office duties.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Barista
Starbucks Coffee & Company, Barista
10.2005 - 01.2012
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelors of Administration - Marketing
Universidad Del Valle De Mexico
Certificate - Paralegal
University of Central Florida
Orlando, FLCertificate - Administrative Professional & Microsoft Specialist
Florida Gulf Coast University
Fort Myers, FLSkills
- Confidential Information Handling
- Supportive Team Player
- Effective Issue Resolution
- Skilled in Time Management
- Professional and Respectful Interactions
- Customer Needs Analysis
- Detail-Focused
- Strong Oral and Written Skills
- Composed and Professional Under Pressure
- Analytical Problem Resolution
- Office Administration
- Attentive Patient Support
- Experienced with Microsoft Office Applications
- Skilled in Digital Tools
- Analytical Problem Solving
- Meticulous Quality Assurance
- Self-Motivated Professional
- Data entry
- Customer service
- Active listening
- Computer proficiency
- Call center experience
- Paperwork processing
- Administrative support
Languages
Bilingual ( English/Spanish).
Personal Information
Dafne Garizurieta
Marital Status: Single
American Citizen
Florida Notary
Commissioned by the State of Florida and RON registered
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Yoga
- I enjoy helping others and giving back to the community
- Running
- Personal Development and Self-Improvement
- Volunteer Work
- Animal Welfare Advocacy
- Documenting and sharing travel experiences
- Volunteering at local animal shelters and rescue organizations
- Fundraising Events
Timeline
Customer Service Representative
Collier County Tax Collector
10.2015 - Current
Personal Injury Legal Secretary
Goldstein, Rice & Purtz, P.A
04.2014 - 08.2015
Business Development Center Representative
Germain Toyota
11.2013 - 04.2014
Staffing Consultant/Inside Sales
Express Employment Professionals
03.2013 - 10.2013
Human Resources Assistant
Health Management Associates
01.2013 - 03.2013
Barista
Starbucks Coffee & Company, Barista
10.2005 - 01.2012
Certificate - Paralegal
University of Central Florida
Certificate - Administrative Professional & Microsoft Specialist
Florida Gulf Coast University
Bachelors of Administration - Marketing
Universidad Del Valle De Mexico
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