Dafney Tepp
Onalaska,WI
Summary
Results-driven analyst with expertise in stakeholder management, business process improvement, and team collaboration. Proven ability to implement innovative solutions that enhance operational efficiency and drive strategic initiatives.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Business Analyst/Product Analyst/Configuration Analyst
OptumServe
La Crosse, WI
2022 - Current
- Analyzed business processes to identify areas for improvement and efficiency enhancements.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Created detailed documentation of workflows, ensuring clarity and consistency across projects.
- Developed data models and dashboards to support decision-making for stakeholders.
- Facilitated stakeholder meetings to prioritize initiatives and gather feedback on solutions.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Collaborated with cross-functional teams to streamline product development processes
- Developed user acceptance testing protocols to ensure product quality and functionality
- Evaluated customer feedback to enhance user experience and drive product improvements
- Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
- Offered input for complex documents to support client-ready final versions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Established clear communication channels between stakeholders to ensure smooth execution of changes in system configurations.
- Boosted efficiency of the IT department by optimizing hardware and software configurations according to industry best practices.
- Improved configuration processes by streamlining workflows and implementing automation tools.
- Trained junior team members on best practices in configuration management, improving overall team productivity and expertise.
Configuration Analyst Supervisor
OptumServe
La Crosse, WI
2019 - 2022
- Analyzed system configurations to ensure alignment with client specifications and operational requirements.
- Collaborated with cross-functional teams to identify and resolve configuration discrepancies efficiently.
- Developed and maintained documentation for configurations, enhancing knowledge transfer across departments.
- Implemented process improvements that streamlined configuration workflows and reduced turnaround times.
- Trained other analysts on configuration best practices, fostering team development and skill enhancement.
- Coordinated with IT support to troubleshoot and resolve technical issues impacting system configurations effectively.
- Created and maintained version description documents and worked with version control library.
- Increased cost savings by proactively identifying opportunities to optimize resource usage based on system requirements and performance metrics.
- Ensured compliance with company standards by conducting thorough configuration audits.
- Provided timely support for end-users, resolving configuration-related issues quickly and effectively.
- Developed comprehensive documentation for all configuration processes, facilitating knowledge sharing among team members.
- Established a culture of continuous improvement within the configuration management team by regularly reviewing processes and implementing new best practices as needed.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Implemented process improvements to enhance workflow efficiency and service quality.
- Coordinated scheduling and staffing to optimize resource allocation across departments.
- Monitored performance metrics, providing feedback to 27 team members for continuous improvement.
- Developed training materials and conducted workshops to elevate team skills and knowledge.
- Facilitated communication between departments to streamline operations and enhance collaboration.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Established clear communication channels between stakeholders to ensure smooth execution of changes in system configurations.
- Boosted efficiency of the IT department by optimizing hardware and software configurations according to industry best practices.
- Improved configuration processes by streamlining workflows and implementing automation tools.
- Trained junior team members on best practices in configuration management, improving overall team productivity and expertise.
Business Analyst/Configuration Analyst
LHI
La Crosse, WI
2015 - 2019
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to define project requirements and objectives.
- Developed comprehensive reports to support data-driven decision-making initiatives.
- Utilized data visualization tools to present findings and insights effectively.
- Conducted stakeholder interviews to gather needs assessments for new projects.
- Assisted in the implementation of process optimization strategies across departments.
Education
Bachelor of Science - Organizational Managment
Viterbo
La Crosse, WIBachelor of Science - Information Technology Management
Viterbo
La Crosse, WISkills
- Requirements gathering
- Quality assurance
- Team collaboration
- Microsoft Office Suite
- Project management
- User acceptance testing
- Business process improvement
- Stakeholder management
- Test case scenarios
- Operations management
- Product management
- Staff management
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Strategic thinking
- Verbal and written communication
- Decision-making
- Stakeholder engagement
- Analytical thinking
- Agile methodologies
- Business analysis
- Documentation
- Stakeholder communication
- Business requirements
- Data analysis
Certification
PSM1
Timeline
Business Analyst/Product Analyst/Configuration Analyst
OptumServe
2022 - Current
Configuration Analyst Supervisor
OptumServe
2019 - 2022
Business Analyst/Configuration Analyst
LHI
2015 - 2019
Bachelor of Science - Organizational Managment
Viterbo
Bachelor of Science - Information Technology Management
Viterbo