Dafnne D Pena
Arroyo Grande,CA
Summary
I offer dedication and hard work as an individual who has grown up in the beautiful town of Arroyo Grande, California. I bring a strong sense of community involvement, having volunteered over 200+ hours. Whether it was Churches, Food Banks, Hospitals, or Terminal Cancer patients I was dedicated to serving this community with my all. With four years of customer service experience in fast food, I've honed excellent communication and problem-solving skills. As well as hands-on experience in high-stress environments, working in a State Maximum-Security Forensic Facility Prison has provided me with critical insight into law enforcement, security protocols, and conflict resolution. I am eager to leverage my unique experiences, passion for serving my community, and commitment to public safety as I pursue a career in law enforcement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Psychiatric Technician Trainee
Atascadero State Hospital
California, California
09.2025 - 10.2025
- Provided patient care through monitoring and assisting activities.
- Documented vital signs, weight, and other patient data accurately.
- Led therapeutic and recreational activities to promote well-being.
- Facilitated crisis de-escalation through effective techniques taught by the Atascadero State Hospital.
- Trained patients in social skills to enhance interpersonal interactions.
- Responded to emergencies swiftly, administering first aid and CPR as needed.
- Educated patients on AED use to ensure safety awareness.
- Restocked and counted equipment to maintain operational readiness.
- REASON FOR LEAVING: Volunteer College Program
Counter Help/Cashier
Panda Express
California, California
04.2022 - 09.2025
- Delivered exceptional customer service in fast-paced environment.
- Prepared and served food efficiently to meet high-volume demands.
- Maintained store cleanliness and organization to promote safety standards.
- Handled cash transactions accurately, ensuring error-free operations.
- Restocked inventory regularly to maintain optimal product availability.
- Collaborated effectively with team members to enhance overall performance.
- Utilized bilingual communication skills in Spanish and English to assist diverse clientele.
- Demonstrated strong problem-solving abilities in addressing customer inquiries.
- REASON FOR LEAVING: Completion of high school in 2024, and starting college.
Assisted Living
Dignity Health Cancer Care
California, California
02.2025 - 04.2025
- Administered medication and managed symptoms to enhance patient comfort.
- Provided personal care and bedside assistance to support daily activities.
- Monitored physical conditions and communicated updates to care team.
- Coordinated appointments to ensure timely access to medical services.
- Encouraged emotional well-being through companionship and support.
- Facilitated communication in Spanish and English for diverse patient needs.
- Collaborated effectively with team members to optimize patient care.
- Prepared nutritious meals to promote overall health and wellness.
- REASON FOR LEAVING: Volunteer Experience
Food Distribution
Public Health/Foodbank
CA, CA
04.2025 - 04.2025
- Conducted inspections and sorting of inventory to ensure compliance with safety standards.
- Managed inventory and paperwork efficiently to maintain accurate records.
- Provided on-site assistance for community outreach initiatives to enhance engagement.
- Delivered nutrition education sessions in both Spanish and English to diverse audiences.
- Oversaw food safety and sanitation practices to uphold health regulations.
- Facilitated environmental watch activities to promote sustainability efforts.
- Guided the public during events, addressing inquiries and providing information.
- Collaborated with team members to achieve common goals in community service projects.
- REASON FOR LEAVING: Volunteer Experience
Bethel Casa De Dios
Church Youth Group
Arroyo Grande, California
06.2024 - 07.2024
- Organized community outreach events to engage local families and promote church activities.
- Assisted in coordinating worship services, ensuring smooth transitions and participant readiness.
- Supported youth group activities by planning engaging programs and facilitating discussions.
- Collaborated with team members to create a welcoming environment for newcomers and visitors.
- Engaged in fundraising initiatives to support community service projects and church missions.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
- Supervised children in children's room during long services to promote good behavior.
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
- Assisted with fundraising efforts by soliciting donations from church members and the local community.
- Helped maintain the church facilities by cleaning, repairing furniture and fixtures, painting walls, mowing lawns.
- Served meals to homeless people in partnership with local charities during holidays or special occasions.
- Set up audio and visual equipment needed for worship services or conferences held at the church.
- REASON FOR LEAVING: Volunteering Experience.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-2024
Associate Of Science -
Cuesta College
San Luis ObispoSkills
- Bilingual in Spanish and English
- Documentation and incident reporting
- Crisis intervention and de-escalation
- Health knowledge and medication management
- Community outreach and support
- Multitasking and time management
- Customer service and communication
- Adaptability and problem solving
- First aid expertise
- Customer Service
- Mental health support
- Multitasking
- Nursing assistance
- Problem-solving
Accomplishments
- Bilingual
-BLS Provider (Basic life support and AED certified)
- Completion of PC 832 Arrest and Control
-Certification of Achievement for FEMA -
IS-100.c: Introduction to Incident Command
IS-200.c: Basic Incident Command System
IS-700.c: An Introduction to the National Incident Management System
IS- 800.c: National Response Framework, An introduction
- 200+ hours of Community Service
-4 years of experience in Customer Service
-Have worked and collaborated with Social Services, Nurses, the Community, and Doctors
- Have worked in a Maximum Security Forensic Facility Prison where I’ve been trained to respond to emergency's, de-escalating situations, and caring for the wellbeing of others
- First Mexican-American graduate in family
-BLS Provider (Basic life support and AED certified)
- Completion of PC 832 Arrest and Control
-Certification of Achievement for FEMA -
IS-100.c: Introduction to Incident Command
IS-200.c: Basic Incident Command System
IS-700.c: An Introduction to the National Incident Management System
IS- 800.c: National Response Framework, An introduction
- 200+ hours of Community Service
-4 years of experience in Customer Service
-Have worked and collaborated with Social Services, Nurses, the Community, and Doctors
- Have worked in a Maximum Security Forensic Facility Prison where I’ve been trained to respond to emergency's, de-escalating situations, and caring for the wellbeing of others
- First Mexican-American graduate in family
Certification
- BLS Provider 265415580793
- Issue Date: 2025-09-11
- Expiration Date: 2027-09-11
- California Food Handler Card 73811119
- Issue Date: 2022-04-22
- Expiration Date: 2025-04-21
- Psychiatric Technician Trainee 12935
- Issue Date: 2025-06-13
- Expiration Date: 2026-06-13
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Psychiatric Technician Trainee
Atascadero State Hospital
09.2025 - 10.2025
Food Distribution
Public Health/Foodbank
04.2025 - 04.2025
Assisted Living
Dignity Health Cancer Care
02.2025 - 04.2025
Bethel Casa De Dios
Church Youth Group
06.2024 - 07.2024
Counter Help/Cashier
Panda Express
04.2022 - 09.2025
High School Diploma -
Arroyo Grande High School
Associate Of Science -
Cuesta College