DAGEM ADANE
Atlanta,GA
Summary
Innovative Process Engineer and Product Manager with a Lean Six Sigma certification and extensive agile methodology expertise. Known for forward-thinking and critical analysis, I excel in driving excellence and innovation in process and product development. My 9-year experience in Business Process Management equips me to define requirements, set exact specifications, and collaborate effectively, exceeding customer expectations. With strong planning skills and a knack for product management, I'm ready to significantly contribute to organizational progress and success in a new, dynamic role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Business Process Engineer
Wells Fargo
06.2020 - Current
- Developed over 100 process models using Adonis, leveraging Lean Six Sigma to streamline processes and enhance efficiency.
- Collaborated with teams across consumer and small business banking to align business processes with partner programs, ensuring suitable SOPs, systems, and reporting.
- Applied Lean Six Sigma DMAIC methodology for ongoing process improvement and performance optimization.
- Conducted iterative process assessments, applying agile methodologies to meet and exceed quality standards and project goals.
- Led process re-design workshops, effectively facilitating discussions and achieving consensus on process modifications with team members.
Business Process Analyst Lead
CONA Services - A Coca-Cola System IT Company
10.2019 - 05.2020
- Led enterprise-wide design process changes at Coca Cola, enhancing supply chain management and collaborating with CONA stakeholders.
- Developed and delivered ARIS training for 150 users, mentoring BPM teams and managing product backlog for Agile Scrum sprint releases.
- Leveraged ARIS and Enable Now for detailed reporting and user experience assessments, identifying improvement opportunities in over 100 business processes.
Sr. Business Analyst
Lincoln Financial Group
06.2017 - 10.2019
- Implemented BPMN tool Adonis adoption and established governance and standards for process management team.
- Managed the integration of new systems and minimized disruptions by collaborating with business partners and documenting requirements for updates.
- Enhanced Converge Roadshow Project engagement and participant knowledge by delivering process presentations to 300+ attendees;
- Increased quoting efficiency by 15% through application revamp and continuous process improvements.
Business Systems Analyst/Scrum Master
Voya Financial
06.2015 - 05.2017
- Developed future state business processes through GAP analysis with stakeholders, ensuring alignment with business goals and current capabilities.
- Led business process sessions to clarify user stories and align them with key processes.
- Created use case diagrams in MS Visio to outline clear customer journey maps and address system issues, enhancing usability and customer experience.
Business Analyst
Valpak Digital Marketing
01.2013 - 04.2015
- Utilized JIRA for defining and documenting User Stories and Acceptance Criteria, enhancing internal communication, collaboration, and risk mitigation.
- Showcased mockups with management and development teams during sprint retrospectives for a user-friendly site experience.
- Collaborated with the SEO team for site analysis and keyword research, boosting Google search rankings for client websites.
Education
Bachelor of Arts - Management Information Systems
Western Washington University
Bellingham, WASkills
- Business Architecture
- Business Process Facilitation
- Customer Journey Map
- CRM Customer Relationship Management
- Data Management
- Lean Six Sigma
- Project Management
- SAP Enable Now
- Supply Chain Lifecycle
- Software Development Lifecycle
- User Stories
- UX/UI
Certification
Lean Six Sigma Black Belt
Software Skills
Adonis, ARIS, Canva, JIRA, Microsoft Excel, Microsoft Project, Octane, SAP Enable Now, SharePoint, SalesForce Admin, SQL, Tableau, VersionOne, iGrafix, Shopify, DevOps
Timeline
Sr. Business Process Engineer
Wells Fargo
06.2020 - Current
Business Process Analyst Lead
CONA Services - A Coca-Cola System IT Company
10.2019 - 05.2020
Sr. Business Analyst
Lincoln Financial Group
06.2017 - 10.2019
Business Systems Analyst/Scrum Master
Voya Financial
06.2015 - 05.2017
Business Analyst
Valpak Digital Marketing
01.2013 - 04.2015
Bachelor of Arts - Management Information Systems
Western Washington University