Dagen Morris
Walled Lake,MI
Summary
Dedicated professional with expertise in Customer Service and Administrative Operations. Proficient in managing financial transactions, resolving inquiries, and maintaining compliance with policies. Recognized for strong communication and organizational skills, delivering client-focused support in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Academic Interventionist
Elite Staffing Services
02.2025 - Current
- Enhanced intervention outcomes through structured support aligned with institutional objectives.
- Maintained detailed records of attendance and progress per school compliance standards.
- Engaged with teachers and families to share updates and resolve concerns promptly.
- Managed intervention schedules efficiently, optimizing time and resources effectively.
- Analyzed program data to evaluate effectiveness and drive continuous improvement initiatives.
- Collaborated with instructional staff to tailor intervention strategies for student needs.
Site Director
Kinder Care learning centers
02.2024 - 02.2025
- Enhanced program coordination by managing daily operations and scheduling effectively.
- Streamlined staff recruitment, onboarding, and training while ensuring compliance standards.
- Aligned structured programming activities with organizational goals and policies for success.
- Achieved regulatory compliance through meticulous documentation and procedural oversight.
- Acted as primary contact for families and partners, resolving inquiries professionally.
- Maintained accurate enrollment records, attendance, and budget documentation for financial integrity.
Paraprofessional
The Leona Group
12.2018 - 05.2021
- Enhanced student progress tracking through accurate record maintenance and data compliance.
- Implemented individualized education plans (IEPs) with thorough documentation and support.
- Provided targeted one-on-one and small-group assistance, tracking outcomes effectively.
- Fostered communication with families and staff, addressing concerns and sharing updates.
- Adapted instructional materials collaboratively to boost student engagement and performance.
- Organized classroom materials, ensuring readiness for daily lessons and assessments.
Sales Associate Manager
Journeys Kidz
01.2019 - 12.2019
- Enhanced client satisfaction by resolving inquiries and issues promptly.
- Processed financial transactions accurately, maintaining thorough records of all activities.
- Monitored daily processes to ensure compliance with policies and achieve performance goals.
- Organized service areas and created materials to elevate client experience.
- Improved customer satisfaction ratings by efficiently addressing inquiries and complaints.
- Executed cash transactions while strictly adhering to cash handling policies.
- Conducted training sessions to boost associates' product knowledge and sales techniques.
- Formulated sales strategies to improve team performance and increase customer engagement.
Caregiver
ComForCare
09.2018 - 12.2018
- Enhanced client safety and comfort by assisting with daily activities.
- Executed administrative tasks, including calls, messages, and client record organization.
- Ensured compliance through accurate documentation of services and client conditions.
- Cultivated trust and positivity by providing compassionate support to clients and families.
- Monitored health indicators, promptly reporting changes per established protocols.
Child Care Provider
Montessori Academy of FH
03.2016 - 07.2018
- Cultivated a supportive learning environment for children aged 2–4.
- Assisted in creating engaging Montessori curriculum with hands-on activities.
- Provided tailored mentoring for students with diverse learning needs.
- Encouraged student participation through facilitated discussions and activities.
- Monitored behavior and safety, documenting attendance and progress reports.
- Organized classroom materials to enhance interactive learning experiences.
Education
B.A - Psychology, African American Studies, Yoga and mindfulness
Wayne State University
Detroit, MI12.2024
No Degree - General Studies
Oakland Community College
Farmington Hills06-2020
High School Diploma -
North Farmington High School
Farmington Hills06.2018
Skills
- Professional and empathetic communicator with strong conflict resolution and client service skills
- Accurate and compliant in handling cash, card, and account transactions
- Highly organized in recordkeeping, documentation, scheduling, and reporting
- Skilled problem-solver, providing timely and effective solutions in fast-paced environments
- Collaborative team player with experience mentoring, guiding, and leading small groups
- Observant and detail-oriented, monitoring behaviors, performance, and critical information accurately
Accomplishments
Dean's List, Winter 2024
Dean's List, Fall 2024
Certification
- CPR
- First Aid
Personal Information
Authorized To Work: US for any employer
Timeline
Academic Interventionist
Elite Staffing Services
02.2025 - Current
Site Director
Kinder Care learning centers
02.2024 - 02.2025
Sales Associate Manager
Journeys Kidz
01.2019 - 12.2019
Paraprofessional
The Leona Group
12.2018 - 05.2021
Caregiver
ComForCare
09.2018 - 12.2018
Child Care Provider
Montessori Academy of FH
03.2016 - 07.2018
B.A - Psychology, African American Studies, Yoga and mindfulness
Wayne State University
No Degree - General Studies
Oakland Community College
High School Diploma -
North Farmington High School