Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

DAGEN REITINGER

Longview,TX

Summary

Highly proactive manager with 7+ years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Southern Multifoods
10.2023 - 03.2024
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Restaurant General Manager

Summerwood Corporation
08.2020 - 09.2023
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Restaurant General Manager

Southern Multifoods
07.2018 - 09.2020
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.

Education

No Degree - Engineering

Kilgore College
Kilgore, TX
04.2019

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Staff Scheduling
  • POS system knowledge
  • Hiring Decisions
  • Labor Management
  • Customer Engagement
  • Talent Development
  • Facility Maintenance
  • Employee Retention
  • Restaurant Promotion

Accomplishments

  • Successfully operated the store with the highest sales volume in Pennsylvania.
  • Received a personalized Restaurant Manager of the year award from my supervisor.
  • I was trusted to open and operate one of the first dual-lane locations in the company.
  • Finished the last quarter of 2022 with 0% dissatisfied 100% VOC.
  • Increased sales of a slower location by nearly 20% in just 6 months
  • Received a perfect 0/0 Steritech score on multiple occasions.

Certification

ANSI Food Safety Certified

ServeSafe Certified

Timeline

Restaurant General Manager

Southern Multifoods
10.2023 - 03.2024

Restaurant General Manager

Summerwood Corporation
08.2020 - 09.2023

Restaurant General Manager

Southern Multifoods
07.2018 - 09.2020

No Degree - Engineering

Kilgore College

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