Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
SeniorSoftwareEngineer
Dageona Terry

Dageona Terry

Forney,Texas

Summary

As a skilled customer service professional with 6+ years of experience, I excel at managing high-volume calls and building positive relationships. I'm adaptable and possess exceptional interpersonal skills. My experience as a Licensed Healthcare Agent has helped me grow businesses and boost sales through effective marketing strategies. I'm confident, competent, and deliver results.

Overview

6
6
years of professional experience
3
3

Certifications

Work History

Licensed Health Insurance Agent

Tranzact Insurance Solutions
Richardson, TX
05.2023 - Current
  • Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Conducted fact-finding assessments to create sales presentations for client engagement.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.

Dispatcher /Owner

DQ Trucking & Transports, LLC.
Forney, TX
09.2022 - Current
  • Led startup and creation of operational procedures and workflow planning.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Operations Specialist

Apple
Dallas, TX
07.2021 - 08.2022
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.

Contact

Trace Investigator| DSHS, TEKsystems
Remote, US
04.2020 - 06.2021
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Provided information to access financial assistance, legal aid or housing.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Sales Representative

T-Mobile
Cypress, TX
02.2017 - 03.2020
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Inventory restock
  • Adhered to company initiatives and achieved established goals.
  • Developed key customer relationships to increase sales.
  • Listened to customer needs to identify and recommend best products and services.

Education

High School Diploma -

North Mesquite High School
05.2014

Skills

  • 50 WPM typing speed
  • Organized
  • Trustworthy and Dependable
  • Data Entry
  • HIPAA Compliance
  • Valid Driver's License
  • Clean Driving Record
  • Punctuality
  • Problem-Solving
  • Professional Demeanor
  • Attention to Detail

References

References

  • Victoria Lewis (214) 514-0657 Previous Co-worker
  • Terriona Lucas (469) 652-5682 Previous Co-worker
  • Devin Chambers (346) 251- 4169 Previous Manager

Certification

  • Licensed Health, Accident & Life Insurance Agent - 2023
  • HIPAA - 2024
  • Bloodborne Pathogen - 2024

Timeline

Licensed Health Insurance Agent

Tranzact Insurance Solutions
05.2023 - Current

Dispatcher /Owner

DQ Trucking & Transports, LLC.
09.2022 - Current

Operations Specialist

Apple
07.2021 - 08.2022

Contact

Trace Investigator| DSHS, TEKsystems
04.2020 - 06.2021

Sales Representative

T-Mobile
02.2017 - 03.2020

High School Diploma -

North Mesquite High School

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Dageona Terry