Dagmar Brown
Castle Rock,CO
Summary
Dynamic leader with proven expertise in sales team management and operations optimization, honed at Kohls Department Store. Excelled in interpersonal relations and analytical problem-solving, driving customer satisfaction and team performance. Achieved significant enhancements in sales processes and inventory management, demonstrating a commitment to excellence and goal achievement.
Knowledgeable with proven track record in driving regional sales growth and developing strong customer relationships. Successfully led teams in achieving sales targets, ensuring consistent market penetration and revenue increase. Demonstrated leadership and strategic planning skills to enhance team performance and streamline sales processes.
Overview
18
18
years of professional experience
Work History
Area Sales Manager
Kohls Department Store
01.2024 - Current
- Executed strategic initiatives with clear roadmaps, enhancing overall sales performance.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Coached and mentored sales team to enhance skill sets and drive motivation.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Built relationships with customers and community to establish long-term business growth.
Supervisor
Kohls Department Store
01.2021 - 01.2023
- Resolved customer complaints adjusts policies
- Increased customer satisfaction with streamlined service procedures.
- Trained staff on best practices to enhance service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Establish and enforce clear goals to keep employees working collaboratively
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Sales Associate
Kohls Department Store
08.2014 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Medical Assistant
Southwest Collage of Naturopathic Medicine
07.2007 - 09.2008
- Contact pharmacies to submit and refill patients prescription.
- Maintain inventory, vaccinations and products expirations to record updated documentation for tracking purposes.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Administrative Assistant
Genesis Financial Technologies, Inc.
07.2007 - 09.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Verified data when processing incoming and outgoing checks and wire transfers.
- Manage the preparation of balance sheets, income statements, expense reports etc..
- Ensured account receivables and payable activities were performed accurately and timely.
Education
Associate of Arts - Communications
University of Colorado
CO01-2007
Associate of Arts - Communications
Arapahoe Community College
Littleton, CO05-2005
Skills
- Interpersonal Relations
- Sales Communication
- Sales Team Management
- Effective Conflict Resolution
- Staff Recruitment and Orientation
- Sales reporting
- Time management
- Goal setting and achievement
- Customer service
- Decision-making
- Sales process
- Closing techniques
- Operations management
- Inventory management
- Analytical problem solver
The best Hospitality Host for Southwest Territory in customer service
In December 2023 I was recognized by Kohl's corporate as the best Hospitality Host ( Customer service representative) for Southwest Territory. Customers gave me the best reviews and surveys.
Languages
Czech
Full Professional
Timeline
Area Sales Manager
Kohls Department Store
01.2024 - Current
Supervisor
Kohls Department Store
01.2021 - 01.2023
Sales Associate
Kohls Department Store
08.2014 - 01.2021
Medical Assistant
Southwest Collage of Naturopathic Medicine
07.2007 - 09.2008
Administrative Assistant
Genesis Financial Technologies, Inc.
07.2007 - 09.2008
Associate of Arts - Communications
University of Colorado
Associate of Arts - Communications
Arapahoe Community College
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