Daga Romero Ruiz
Fife,USA
Summary
Knowledgeable Property Manager with proven track record in fostering robust community engagement and enhancing Residents satisfaction.
Successfully implemented community initiatives that increased participation and strengthened relationships, demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.
Equipped with strong problem - solving abilities, willingness to learn, and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Community Manager
HNN Communities/Devco Residentail Group
11.2023 - 12.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Performed all related accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner.
- Performed accounts payable tasks including processing or approving invoices and payables.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Worked with maintenance staff to complete timely repairs and enhancements.
Assistant Community Manager
HNN Communities
07.2022 - 11.2023
- Maintained accurate resident records
- Performed all related accounting tasks (collecting and posting rent, fees, and other payments as well as processing month end and zero receipts in a timely manner
- Worked effectively with the Accounting Department to resolve accounting issues and errors.)
- Issued appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos)
- Ensured timely submittals, and keep compliant with all requirements of the tax credit program (LIHTC) as it relates to the community
- Worked effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting
- Organized and filed all applicable reports, leases, and paperwork
- Completed regular community inspections of common areas, amenities, models, and vacant apartment homes
Accounts Receivable Specialist
Pineapple Hospitality Company
10.2019 - 06.2020
- Maintained up-to-date billing system
- Generated and send out invoices
- Followed up on, collect and allocate payments
- Carried out billing, collection and reporting activities according to specific deadlines
- Performed account reconciliations
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Researched and resolve payment discrepancies
- Generated & review AR aging to ensure compliance
- Maintained accounts receivable customer files and records
- Processed credit card payments & prepare bank deposits
- Investigated and resolve customer queries
- Processed adjustments, if needed
- Developed a recovery system and initiate collection efforts
- Communicated with customers via phone, email, mail or personally
- Assisted with month-end closing
Assistant CRC Manager
Pineapple Hospitality Company
12.2016 - 10.2019
- Liaison between Corporate Executives/Sales/Hotels Management Teams and Reservations Center
- Responsible for the day-to-day department's operations
- Interview, Train, and manage on the daily basis Reservations Team to ensure efficient operation of the department according to established standards
- Monitors and evaluates Team members performance, guides and coach if needed, on department policies & procedures
- Prepares/Oversees employee schedule in accordance with demand and phone system reports
- QA Employees hours/OT, resolves any discrepancies at the end of the pay period; Approves department Bi - weekly payroll
- Process and handle transient, group, and employee reservations requests by entering data into the reservations system
- Creates, oversees, and manages Team Projects (New system upgrades, Implementation of new operations procedures)
Education
Associate of Applied Science - Business Administration
Kaplan University
01.2012
Skills
- Accounts Receivable
- Account Reconciliation
- Management
- Human Resources
- Office Management
- Fair Housing Regulations
- Yardi
- Microsoft Excel
- Property leasing
- LIHTC
- Customer service
- Microsoft Word
- Front desk
- Hotel experience
Timeline
Community Manager
HNN Communities/Devco Residentail Group
11.2023 - 12.2024
Assistant Community Manager
HNN Communities
07.2022 - 11.2023
Accounts Receivable Specialist
Pineapple Hospitality Company
10.2019 - 06.2020
Assistant CRC Manager
Pineapple Hospitality Company
12.2016 - 10.2019
Associate of Applied Science - Business Administration
Kaplan University
Similar Profiles
Sean AlvarezSean Alvarez
Leasing Professional at HNN CommunitiesLeasing Professional at HNN Communities
Joah SnowdenJoah Snowden
Community Manager at HNN CommunitiesCommunity Manager at HNN Communities
Skyler BerntSkyler Bernt
Maintenance Technician at HNN CommunitiesMaintenance Technician at HNN Communities