Dagmawi Eneyew
Information System Officer
Marietta,PA
Summary
As a Computer Science graduate from the University of Gondar, I have a strong foundation in programming, software development, artificial intelligence, and cloud computing. I have also acquired multiple Cisco certifications that demonstrate my proficiency in networking and cybersecurity. Currently, I work as an Information System Officer at Commercial Bank of Ethiopia, where I assist with the setup, configuration, maintenance, and support of core infrastructure systems. I also troubleshoot various issues with website, email, active directory, and web server infrastructure, and ensure software license compliance. I collaborate with peers to ensure the availability, reliability, and scalability of auxiliary systems to meet business demands. I also create and manage user and group accounts as required. Dedicated IS committed to creating and maintaining safe internal system operations and external data transmission policies to reduce liability and mitigate risks. Demonstrated strengths in leading internal data health and security initiatives at any scale. Creator of holistic management techniques for both highly efficient and extremely secure operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information System Officer
Commercial Bank of Ethiopia
11.2022 - 03.2024
- Assists with new software systems setup, assists with new product and upgrade testing as needed; Sets-up, configures, maintains and supports Core infrastructure systems; Investigates, diagnoses and solves software and hardware faults; Troubleshoots various website, email, active directory, web server infrastructure issues as needed; Assists in the creating and maintenance of backup and recovery; Ensures software licenses comply by checking each individual client server; Coordinates and collaborates with peers to ensure availability, reliability, and scalability of auxiliary infrastructure systems to meet business demands; Creates and manages user and group accounts as required in operating system, Active directory, email, website and other systems as applicable; Provides timely and reliable support to systems in case of an emergency; Works with security personnel to implement programs to ensure that systems, network and data users are aware of, understand, and adhere to systems security policies and procedures; Assists and participates in environment creation and IT infrastructure are in place for the project at hand; Periodically reports the status of tasks and assignments; Performs all responsibilities of Level 3 Analyst Role of CBE ITIL Incident Management Process; Performs all responsibilities of Level 3 Analyst Role of CBE ITIL Request Fulfillment Process; Performs all responsibilities of Level 3 Queue Manager Role of CBE ITIL Request Fulfillment Process; Performs all responsibilities of Level 3 Queue Manager Role of CBE ITIL Incident Management Process; Performs all responsibilities of Event Coordinator Role of CBE ITIL Event Management Process
- Reduced downtime through proactive maintenance of hardware and network infrastructure.
- Developed custom applications for improved data management, resulting in increased productivity.
- Enhanced system efficiency by implementing new software solutions and streamlining processes.
- Provided end-user support and training, fostering a user-friendly environment with minimal technical issues.
- Assessed potential security vulnerabilities within the organization's systems and devised mitigation plans accordingly.
Junior Information Systems Officer
Commercial Bank of Ethiopia
09.2021 - 11.2022
- As a Junior System Administrator, responsible for installing and maintaining software, hardware, and other digital tools used by the organization; Monitoring the performance of computer systems; Administering disaster recovery plans; Troubleshooting problems with existing systems and implementing solutions; Installing and maintaining computer networks; Providing technical support to end-users
- Optimized network infrastructure, resulting in reduced downtime and increased performance.
IT Trainee
Commercial Bank of Ethiopia
08.2019 - 08.2021
- Assisting with the development and implementation of software applications and systems; Testing software applications and systems; Troubleshooting issues with software applications and systems; Providing technical support to end-users; Documenting software applications and systems; Participating in team meetings and providing input on software development projects
- Enhanced system performance by troubleshooting and resolving software issues in a timely manner.
Education
Bachelor of Science - Computer Science
University of Gondar
Ethiopia07.2018
Skills
- Virtualization Technologies
- Application support
- Information Security
- Enterprise Architecture
- Disaster Recovery Planning
- Network Administration
- Mobile Device Management
- Cybersecurity Management
- IT Governance
- IT Risk Assessment
- IT Asset Management
- IT Compliance
- System performance
- Technology Integration
Certification
. CISCO CCNA Certified Cisco Networking Associate
. Introduction to cyber-Security from Cisco Networking Academy
. Introduction to Internet of things from Cisco Networking Academy
. Cyber Security Essential from Cisco Networking Academy
. Cyber Threat Management from Cisco Networking Academy
. Networking Essential from Cisco Networking Academy
. Network Addressing and Basic Troubleshooting from Cisco Networking Academy
. Network Defense from Cisco Networking Academy
. Endpoint Security from Cisco Networking Academy
. NDG Linux Essentials English 1122 cga from Cisco Networking Academy
. Get Connected English 1122 cga from Cisco Networking Academy
. CCNAv7 - Bridging English 0722 cga from Cisco Networking Academy
. Duolingo English Proficiency Certificate
Languages
English
Full Professional
Timeline
Information System Officer
Commercial Bank of Ethiopia
11.2022 - 03.2024
Junior Information Systems Officer
Commercial Bank of Ethiopia
09.2021 - 11.2022
IT Trainee
Commercial Bank of Ethiopia
08.2019 - 08.2021
Bachelor of Science - Computer Science
University of Gondar