Dagmawit Yosef
Silver Spring
Summary
Dynamic Front Desk, Service Desk, and NOC specialist with a passion for exceeding guest expectations and streamlining operations.
Skilled in utilizing a wide range of technological tools to enhance efficiency and accuracy in data management tasks. Committed to
providing unparalleled service, I prioritize guest satisfaction at every opportunity. My adeptness in interpersonal communication is
bolstered by a warm and approachable demeanor, fostering positive interactions and lasting connections with guests and colleagues
alike.
Overview
14
14
years of professional experience
Work History
Digital Marketing Manager
Sankofa Video Books & Café
02.2022 - Current
- Conducted market research to identify new opportunities and target markets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Increased customer engagement through social media.
Server
Barcode Lounge
01.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs and cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Conducted complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender Shift Manager
Lounge of Three
04.2019 - 01.2021
- Positioned as point of reference for up to six staff members, troubleshooting complex administrative and training issues promptly
- Monitored social media and online sources for industry trends and performed cash drops or transactions, including carrying drop boxes
- Collected and organized economic data for reports, meetings, and policies
- Cultivated productive relationships with regular bar clients, and newcomers to increase profits and expand customer base.
Server
Formerly The wink / Yours truly
08.2019 - 04.2020
- Welcome guests upon arrival, assist with the check-in process by verifying identification, confirming reservation details, and assigning rooms
- During check-out, collect payment, settle any outstanding bills, and bid farewell to departing guests
- Assign rooms based on guest preferences, availability, and special requests
- Offer room upgrades when appropriate, providing information about additional amenities and associated costs
- Manage room reservations through the hotel's booking system
- This involves processing new reservations, modifying existing ones, and ensuring accuracy of guest information
- Answer incoming calls, respond to guest inquiries via phone and email, and assist with making reservations or changes to existing bookings
- Maintain professionalism and courtesy in all forms of communication
- Handle billing inquiries, process payments, and issue receipts
- Ensure accuracy in billing transactions and resolve any discrepancies or billing errors efficiently.
Hotel Sales and Marketing Associate
Intercontinental Hotel Addis Ababa
01.2015 - 10.2016
- Assisted in creation of pre-season marketing plans to support department and divisional strategies Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters
- Planned and executed events and marketing programs, producing one hundred plus time’s goal of qualified leads, and performed ongoing analysis to develop and advance future marketing strategies
- Developed and implemented international sales strategies, resulting in ongoing relations/partnership with embassies, NGO employs and diplomats, as well as tourism companies
- Exceeded sales goals 100% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
Communications Officer and Event Specialist
Ram Marketing and Media, R&D Group
09.2011 - 01.2016
- Managed telephone switchboard of twenty-five personnel and routed internal and external calls to ensure quick connection
- Drafted engaging, accurate and effective press releases
- Cultivated effective partnerships with engineering, marketing, sales, and customer support staff
- Coordinated trade shows, media buying and planning, sales promotions, and direct mail campaigns
- Analyzed third-party data and investigated new growth opportunities
- Directed and coordinated marketing activities and policies to promote products and services
- Provided feedback to all departments on brand consistency in outbound communications
- Created high-quality marketing strategy documentation, including product marketing briefs, FAQs, and objection handling documents
- Cultivated and managed relationships with key clients, vendors, and community partners
- Traveled nationally and internationally to meet with customers and deliver clear company messages.
Front Desk Agent Intern
The Sharon Hotel
07.2010 - 07.2011
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Updated customer accounts with add-on room charges, including mini bar use and room service bills
- Explained details regarding property, including restaurants, pool area, spa, and fitness center to acclimate patrons to resort environment
- Arranged accommodation and travel plans for visitors and presented updated itineraries.
Education
Broadcast Journalism -
Addis Ababa University
Raphael Ricanati, Interdisciplinary Center
Skills
- Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows operating system Windows 7 & 8
- Hardware: General computer builds and repairs; hardware installations and swaps
- Networking: Troubleshooting network connections, activating ports, switches, and Wi-Fi router
- Support: Helpdesk (escalation and documentation in a ticketing system, customer service support)
Languages
English
Full Professional
Amharic
Native or Bilingual
Tigrinya
Full Professional
Timeline
Digital Marketing Manager
Sankofa Video Books & Café
02.2022 - Current
Server
Barcode Lounge
01.2021 - 02.2022
Server
Formerly The wink / Yours truly
08.2019 - 04.2020
Bartender Shift Manager
Lounge of Three
04.2019 - 01.2021
Hotel Sales and Marketing Associate
Intercontinental Hotel Addis Ababa
01.2015 - 10.2016
Communications Officer and Event Specialist
Ram Marketing and Media, R&D Group
09.2011 - 01.2016
Front Desk Agent Intern
The Sharon Hotel
07.2010 - 07.2011
Broadcast Journalism -
Addis Ababa University
Raphael Ricanati, Interdisciplinary Center
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