Dagmayan Gonzalez
Tampa,FL
Summary
Dynamic and detail-oriented professional with 13 years of experience at Prado Vision Center & Optical. Expert in insurance verification and patient scheduling, fostering strong relationships with healthcare providers. Bilingual in English and Spanish, I excel in delivering exceptional customer service while streamlining referral processes to enhance patient care efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Prado Vision Center & Optical
01.2024 - Current
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed scheduling and follow-up communications for patient appointments.
- Developed and maintained relationships with external healthcare providers.
- Streamlined referral processes, enhancing efficiency in patient transitions.
- Collaborated with clinical staff to resolve referral-related inquiries effectively.
- Assisted in training new staff on referral procedures and best practices.
- Process authorization for patients with surgery.
- I help to post payment in medical billing.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
Front Desk Patient Coordinator
Prado Vision Center & Optical
03.2020 - 01.2024
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Implemented electronic health records system for improved patient data management.
- Maintained accurate patient files and ensured compliance with privacy regulations.
- Trained new staff on front desk procedures and software systems for seamless operations.
- Developed patient intake processes that reduced wait times and improved satisfaction.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Provided support in the billing department, verifying insurance coverage.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
Education
Associate of Science - Medical Office Administration
Hillsborough Community College
Tampa, FL05-2019
Skills
- Pre-authorizations
- Insurance verification
- Multi-line phone proficiency
- Patient scheduling
- Bilingual (English & Spanish)
- ICD-10 & ICD Medical Billing and collections-9 Medical terminology expertise, medical coding understanding
- 13 Years of Experience in EMR
- Proficiency in MS Office expertise
- Electronic medical record software
- Administrative management abilities
Certification
- Certified Medical Office Specialist , Hillsborough Community College.
- Certified Medical Office Administration, Hillsborough Community College.
Timeline
Referral Coordinator
Prado Vision Center & Optical
01.2024 - Current
Front Desk Patient Coordinator
Prado Vision Center & Optical
03.2020 - 01.2024
Associate of Science - Medical Office Administration
Hillsborough Community College