Dagoberto Hernandez Nunez
Astoria
Summary
Cashier/Retail professional with 3+ years of experience in enhancing customer satisfaction and operational efficiency. Demonstrates proficiency in multitasking, stock control, and retail management, with a keen eye for detail and a passion for providing exceptional service. Skilled in inventory management and communication, aiming to leverage expertise to foster a welcoming and efficient retail environment. Eager to expand work experience and pick up new skill levels when working in the field.
Overview
7
7
years of professional experience
Work History
E-Commerce Personal Shopper
Whole Food Market
10.2025 - Current
- Assisted customers with inquiries, providing prompt and effective solutions for enhanced satisfaction.
- Streamlined order processing workflow, improving delivery timelines and operational efficiency.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Barista/Cashier
Paris Baguette
10.2021 - 03.2023
- Organized and maintained the store by replenishing low-priced items, like cake, pastries, beverages, sandwiches, and packaged bread. Carried out numerous tasks while ensuring timeliness to keep the store tidy and functional with proper opening and closing shifts.
- Restocked items, boosting customer satisfaction and store efficiency.
- Prepared beverages, ensuring quality and customer delight.
- Resolved equipment issues, maintaining seamless operations.
- Assisted customers, enhancing satisfaction with friendly service.
- Trained staff, improving team performance and service standards.
- Streamlined inventory processes, minimising waste and boosting profitability. Implemented efficient restocking methods, enhancing customer satisfaction and operational flow.
- Meticulously managed cash transactions, maintaining accurate records.
- Cultivated lasting relationships with regular customers, enhancing brand loyalty. Promptly addressed customer concerns, turning challenges into opportunities for service excellence.
Caregiver
Independent
04.2020 - 09.2021
- Provided exceptional care and support to a family member diagnosed with COVID-19 and quarantined.
- Took charge of tracking, buying, and restocking supplies to keep optimal inventory level.
- Established and followed safety measures in or near public spaces.
- Pivoted action plans to accommodate emerging priorities or unanticipated changes.
- Learned and practiced proper sanitization and cleanliness of the area.
Caterer/Cashier
Hale and Hearty Soups
01.2019 - 03.2020
- Involved in keeping the store and all stations clean while efficiently managing time to quickly provide customers with a clean dine-in seating space. Arranged the soups in the refrigerator by date, starting with the oldest, to ensure ease of accessibility and enough supply.
- Maintained cleanliness and efficiency in dining areas, enhancing customer satisfaction.
- Organized inventory for optimal accessibility, ensuring consistent supply levels.
- Mastered station operations and POS systems, improving order accuracy and speed.
- Delivered exceptional customer service, boosting sales through effective promotions.
- Streamlined soup inventory management, enhancing accessibility and supply chain efficiency. Operated multiple stations, including salad and sandwich preparation, while maintaining cleanliness standards.
- Boosted store sales by effectively promoting special deals to customers during purchase decisions. Mastered POS system operation, ensuring smooth transactions even during peak hours.
Education
High School Diploma - undefined
Newtown High School
Queens, NY01.2018
Skills
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Oversaw stock control processes to ensure optimal inventory levels
- Assisted in maintaining cleanliness and hygiene standards in various environments Supported team members in executing sanitization protocols effectively Contributed to the overall safety and health of the workplace
- Oversaw retail operations, ensuring optimal team performance and customer satisfaction
- Managed point of sale operations to ensure efficient transaction processing
- Assisted customers in selecting beverages and food items Operated espresso machines and brewing equipment Maintained cleanliness and organization of work area
- Executed cash handling and transaction processing with accuracy and efficiency
- Assisted in preparing and serving meals to customers, ensuring timely and efficient service Supported kitchen staff by maintaining cleanliness and organization of workstations Collaborated with team members to restock supplies and manage inventory effectively
- Oversaw inventory management processes to ensure optimal stock levels
- Assisted teams in organizing schedules to meet deadlines Supported project planning efforts to optimize time allocation Coordinated tasks to enhance overall productivity
- Facilitated effective communication strategies to enhance team collaboration
- Facilitated collaborative efforts among team members to achieve project goals
- Assisted in managing multiple tasks simultaneously to support team objectives Coordinated schedules and resources to facilitate project completion Provided administrative support to enhance workflow efficiency
- Optimized workflows to enhance time efficiency across projects
- Demonstrated flexibility in responding to changing circumstances and priorities
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
Languages
English Native
Spanish Native
Additional information
- Personal Metal Health Leave
- Independent, Queens, NY
- April 2023 - January 2024
- Had to take time off due to a development of stress, depression and anxiety over time. Moment where emotions overwhelmed my thinking and overall aware of everything. Able to find help by attending to a therapist and managing my mental health.
Timeline
E-Commerce Personal Shopper
Whole Food Market
10.2025 - Current
Barista/Cashier
Paris Baguette
10.2021 - 03.2023
Caregiver
Independent
04.2020 - 09.2021
Caterer/Cashier
Hale and Hearty Soups
01.2019 - 03.2020
High School Diploma - undefined
Newtown High School