Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dahaby Hernandez-Davila

Astatula,FL

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Practiced customer service professional with [Industry] expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Detail-oriented [Job Title] offering [Number] years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives. Driven [Job Title] with [Number] years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Diligent [Job Title] brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Lighthouse Works
Orlando, FL
09.2022 - 04.2024
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Gathered customer feedback to suggest improvements for products and services.
  • Identified opportunities to upsell additional services when appropriate.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Processed orders accurately and efficiently according to established procedures.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Education

High School Diploma -

Winter Haven High School
600 6th ST SE, Winter Haven, FL 33880
05-2020

Skills

  • Email correspondence
  • Data Entry
  • Customer Service
  • Complaint Handling
  • Calm and Professional Under Pressure
  • Organizational Skills
  • Work Prioritization
  • Teamwork and Collaboration
  • Issue and Complaint Resolution
  • Call Center Operations
  • Interpersonal Skills
  • Written Communication
  • Document and Records Management
  • Problem-solving abilities
  • Time Management
  • Analytical Thinking
  • Customer Account Management
  • Professionalism
  • Complaint resolution
  • Reliability
  • Self Motivation
  • Team building
  • Team Collaboration
  • Analytical Skills
  • Time management abilities
  • Decision-Making

Languages

Spanish
Native/ Bilingual

Timeline

Customer Care Representative

Lighthouse Works
09.2022 - 04.2024

High School Diploma -

Winter Haven High School
Dahaby Hernandez-Davila