Dahema Crooks
Amity Harbor,NY
Summary
Payroll and operations professional with a background in processing biweekly payroll for 75+ employees, maintaining 100% data integrity, and supporting HR recordkeeping. Strong background in payroll compliance, data analysis, employee relations, and team coordination, with additional experience in risk control, reporting, and training support.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Payroll Administrator
Costco Wholesale
Melville, NY
05.2016 - Current
- Process payroll for over 75 employees every 2 weeks using C-suite and ADP software, and prepare payroll reports every 2 weeks.
- Calculate payroll liabilities, including employee federal and state income taxes, Social Security taxes, and employer Social Security, unemployment, and workers compensation payments.
- Maintained 100%data integrity while updating comprehensive payroll records for 75+ employees.
- Entered and corrected payroll data, organizing information to enhance accuracy of recordkeeping.
- Collaborated with HR staff to ensure accurate tracking and updating of paid time off records.
- Maintained personnel files and OSHA reports while processing rehires, transfers, terminations, garnishments, and withholdings efficiently.
Operational Risk Manager
Advanced Payment Services
Hicksville, NY
01.2004 - 02.2019
- Managed day to day operations and fraud control for over 20,000 merchant service accounts, within the US representing over $30 million in revenue.
- Coordinated with compliance teams on AML, KYC, and control reviews to ensure adherence to regulatory standards.
- Analyzed fraud alerts, chargebacks, and dispute trends to assess risk exposure.
- Updated risk policies to align with compliance and payment regulations.
- Generated daily reports for senior leadership to recommend corrective actions and improvements, while reviewing financial reports and reconciling accounts for accuracy.
- Initiated program that standardized employee training and led to an increase in customer satisfaction by 12%.Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired, mentored and trained 25- 30 new employees for Sales and Customer support department.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Operations Supervisor
Circuit City
Massapequa Park, NY
04.1997 - 02.2004
- Recruited and developed high-performing retail teams,standardizing training protocols to optimize floor workflows and elevate customer service standards.
- Enforced company policies, safety rules, and loss prevention procedures.
- Supervised store security and safety while maintaining and adhering to all company policies and procedures.
- Managed daily cycle counts, receiving variance and quality of inventory,along with reconciling profit and loss reports.
- Monitored inventory levels, coordinated stockroom replenishment to maintain optimal stock availability.
- Facilitated monthly and quarterly physical inventory counts.
- Administered all point of sale opening and closing procedures.
Education
OSHA ACADEMY Certificate OSHA Health and Management -
01-2016
Bachelor of Science - Industrial Technology Management
SUNY FARMINGDALE
Farmingdale, USA, NYAssociate of Science - Business Management
SUNY Farmingdale Farmingdale
USA, NYLEAN SIX SIGMA Certificate -
Aveta Business Institute
Skills
- Payroll compliance
- Payroll problem resolution
- HR Software Utilization
- Excel expertise
- Data analysis
- Information examination
- Analytical thinking
- Technical skills
- Employee Relations
- Leadership skills
- Interpersonal skills
Affiliations
- Member, Alumni Association Suny Farmingdale
Certification
- Lean Six Sigma (White, Green)
- Google Certified Technical Support, 2020-2021
- OSHA Certificate (Safety Management)
- Introduction to Cybersecurity & Cyber Attacks (Certified), Coursera Google 2021
- Data Science Training - 2020
- HRCI Human Resources Associate 2026
- Strategic HRM-Talent,Performance,Compensation Design 2026
- AI Fundamentals(ChatGPT,Deepseek,Stable Diffusion,Claude)
Timeline
Payroll Administrator
Costco Wholesale
05.2016 - Current
Operational Risk Manager
Advanced Payment Services
01.2004 - 02.2019
Operations Supervisor
Circuit City
04.1997 - 02.2004
OSHA ACADEMY Certificate OSHA Health and Management -
Bachelor of Science - Industrial Technology Management
SUNY FARMINGDALE
Associate of Science - Business Management
SUNY Farmingdale Farmingdale
LEAN SIX SIGMA Certificate -
Aveta Business Institute