Dahiana Rodriguez
Weehawken,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
DOCTORS ASSISTANT
FOOT ASSOCIATES NY
06.2019 - 07.2021
- Greeted patients to our practice
- Responsible for keeping the surgical area and all surgical implements clean and sterile
- Assisted in minor surgical procedures / Helping to prepare a patient for surgery
- Reviewing prescriptions for accuracy before given to patients.
- Scheduled appointment for patient with Physicians
- Ensure patient centered care by demonstrating behaviors that reflect a culture of service
- Duties include: scheduling appointments for office visits and procedures; performing pre-registration and other services obtaining referrals and verification of coverage
- Track payments from patients and insurance companies, analyze rejections/denials, and interact with the Department of Billing office in handling patient inquiries
- Responded to triage calls from patients to physicians.
- Liaison between impacted departments and ensuring proper communications & practices
- Provided patients with confirmations and courtesy reminder call
FRONT DESK COORDINATOR
TRINITYMEDICAL GROUP
12.2017 - 01.2018
- Greet patients as they arrive at the facility and inquire into their appointment statuses
- Provide patients with information on wait time, and ensure that they are familiar with examination procedures
- Take in record patients’ specifics including contact information, medical insurance coverage data
- Prepared patients for examinations and surgeries by providing them with heads up on both procedures
- Handle phone calls, schedule and re-scheduling visit appointments
- Engaged a professional relationship and handle confidential paperwork.
- Scheduled appointment for patient with Physicians
- Ensure patient centered care by demonstrating behaviors that reflect a culture of service
- Conform to all applicable HIPAA , Billing compliance and safety guidelines
- Responsible for the day-to-day operations of high volume practice
- Duties include: scheduling appointments for office visits and procedures; performing pre-registration intake for new patients; obtaining precertification for procedures and other services obtaining referrals and verification of coverage
- Track payments from patients and insurance companies, analyze rejections/denials, and interact with the Department of Billing office in handling patient inquiries
- Ensure that all billing is in compliance prior to submission to billing office
- Systematically increased office organization by developing more efficient administrative protocols
- Responded to triage calls from patients to physicians.
Sales Associate Supervisor
UNOde50
08.2015 - 11.2017
- Key Holder - Keys to the store to allow entry and closing
- Visual Merchandising - In charge of creating attractive visual display/developing floor plans display in order to maximize sales
- Maintaining company’s KPI’S and standards
- Heavily focused on AVT’s UPT’s SPH’s to secure company’s success
- Maintaining professional relationship and attitude with clients and coworkers
- Efficiently and accurately processed customer check-out including cash and credit card
- Up sell and suggestive sell products and accessories to customers
- Maintaining the appearance and cleanliness of the store.
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Trained new sales associates to ensure consistent performance across the team.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
SALES ASSOCIATE
MAY MAX
03.2014 - 06.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
GED -
James Madison High School
01.2024
Skills
- Microsoft Word
- Excel
- First Aid and CPR certificate
- Healthcare Software
- Fluent in Spanish
- 15HRS certificate for Childcare services
- Patient Care
- HIPAA Compliance
References
Available upon request
Timeline
DOCTORS ASSISTANT
FOOT ASSOCIATES NY
06.2019 - 07.2021
FRONT DESK COORDINATOR
TRINITYMEDICAL GROUP
12.2017 - 01.2018
Sales Associate Supervisor
UNOde50
08.2015 - 11.2017
SALES ASSOCIATE
MAY MAX
03.2014 - 06.2015
GED -
James Madison High School
Similar Profiles
Lindsay KempLindsay Kemp
Lead Medical Assistant at Foot Healthcare AssociatesLead Medical Assistant at Foot Healthcare Associates
Paula NewburnPaula Newburn
Clinical Medical Assistant at Foot And Ankle AssociatesClinical Medical Assistant at Foot And Ankle Associates
KATHRYN MULLIGANKATHRYN MULLIGAN
Medical Assistant Team Lead at Foot & Ankle AssociatesMedical Assistant Team Lead at Foot & Ankle Associates