Dahiana Tavarez
Orlando,FL
Summary
Well-qualified Human Resources Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Human Resources Assistant
NJM Insurance Group
05.2023 - Current
- Create and completed personnel action forms for hires, terminations, title changes and terminations.
- Provide assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Assist in payroll processing to ensure timely delivery of paychecks to all employees.
- Apply mediation and collaboration to successfully resolve employee complaints and grievances.
- Improve onboarding process for new hires, resulting in increased retention rates.
- Develop and maintain HR policies and procedures.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Coordinate itineraries and scheduled appointments for human resources staff.
- Collaborate with management to create fair performance evaluations, promoting employee development and motivation.
- Create job descriptions on boards for vacant jobs.
- Reduce employee turnover by addressing concerns and providing support through effective communication channels.
- Help employees register for benefits programs using online portals.
- Manage employee exit interviews and paperwork.
- Process documentation for employee actions such as new hires, grievance resolutions and terminations.
Program Coordinator
L & M Healthcare Communications
10.2022 - 09.2023
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Negotiated and managed contracts with several media outlets to secure new content.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Ensured seamless handover between different stages of projects by creating standard operating procedures that guided staff involved in various aspects of each task.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Senior Customer Service Representative
Naturex By Givaudan
11.2017 - 09.2022
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Escalated issues to proper supervisors when standard processes were not effective.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of food and beverage team.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promptly responded to inquiries and requests from prospective customers.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Trained staff on operating procedures and company services.
Marketing Assistant
HealthSTAR Communications
01.2015 - 11.2017
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Compiled product and customer data to generate informed profit projections.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Aided in budget management, tracking expenses and analyzing return on investment metrics to optimize marketing spend.
- Created and distributed surveys for data collection and analysis.
Account Manager
Fh Group Int'l
01.2014 - 12.2015
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Accounting Assistant
Fidelity Insurance Company
02.2010 - 12.2012
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Completed financial reports, providing insight into performance, operations, and cash flow.
Administrative Assistant
Office Of The Public Defender
01.2008 - 01.2010
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
Education
Bachelor of Arts - Liberal Arts And General Studies
Montclair State University
Montclair, NJ05.2012
Skills
- Employee Onboarding
- Record preparation
- Problem-Solving
- Onboarding Coordination
- Human Resources Operations
- Human Resources Management System HRMS
- Information Sourcing
- Talent Acquisition
- Teamwork and Collaboration
- Training facilitation
- Attention to Detail
- High social awareness
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Assistant
NJM Insurance Group
05.2023 - Current
Program Coordinator
L & M Healthcare Communications
10.2022 - 09.2023
Senior Customer Service Representative
Naturex By Givaudan
11.2017 - 09.2022
Marketing Assistant
HealthSTAR Communications
01.2015 - 11.2017
Account Manager
Fh Group Int'l
01.2014 - 12.2015
Accounting Assistant
Fidelity Insurance Company
02.2010 - 12.2012
Administrative Assistant
Office Of The Public Defender
01.2008 - 01.2010
Bachelor of Arts - Liberal Arts And General Studies
Montclair State University
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