Dahianny Mendez

Dental Secretary

Dr Felix Jimenez

Sabaneta , Santiago Rodriguez

07.2015 - 11.2016

Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
Completed patient referrals to other medical specialists.
Conducted communications and transactions with patients and visitors to foster positive experience.
Referred patients to dental triage to treat severe or unusual symptoms or complaints.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in framework of medical database.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments and handling patient inquiries.
Organized patient files and streamlined operations to improve efficiency.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Placed new supply orders, managed inventory and restocked clerical spaces.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Received and routed laboratory results to correct clinical staff members.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Managed office bookkeeping with insurance billing and patient payments.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Managed financial documentations such as expense reports and invoices.
Collaborated with assistants and Type doctors to prepare and set up rooms with adequate supplies and equipment.