Dahir Hassan
KATY
Summary
Relatively proven Administration Assistant with a track record of enhancing customer satisfaction and streamlining document management at Nextdoor Electric. Being a crucial part in facilitating a startup business to legitimate. Expert in office administration and data entry, coupled with a talent for fostering positive client interactions and efficient administrative support. Achieved significant improvements in operational efficiency and team mentoring, demonstrating exceptional organizational and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Administration Assistant
Nextdoor Electric
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Maximized performance by monitoring daily activities and mentoring team members.
- Crucial role in facilitating a fast-growing business from startup
Direct Support Professional
Happy Haven
11.2020 - 06.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Direct Support Professional
John F Murphy Homes
06.2020 - 11.2020
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted disabled clients to support independence and well-being.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
Education
High School Diploma -
Lewiston High School
Lewiston, ME06-2020
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Scheduling
- Scheduling appointments
- Telephone reception
- Confidential document control
- Report generation
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Team Sports
- Playing Sports
- Gym Workouts
Timeline
Administration Assistant
Nextdoor Electric
07.2021 - Current
Direct Support Professional
Happy Haven
11.2020 - 06.2021
Direct Support Professional
John F Murphy Homes
06.2020 - 11.2020
High School Diploma -
Lewiston High School
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