Dahjea Chandler
Tampa,FL
Summary
Resourceful Food and Beverage Supervisor known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in conflict resolution, effective communication, and adaptability, ensuring smooth operation and positive dining experiences for guests.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Food & Beverage Supervisor
JW Marriott Hotel
Tampa
06.2024 - Current
- Oversaw daily operations in food and beverage service areas, ensuring smooth functionality and guest satisfaction.
- Oversee restaurant operations, including opening and closing procedures, staffing, service flow, guest counts, and shift assignments.
- Effectively manage high-volume service periods while maintaining quality, efficiency, and a positive guest experience.
- Trained and mentored staff on service standards and hospitality practices, enhancing team skills and service quality.
- Lead and support front-of-house associates through daily pre-shift meetings, coaching, training, and performance feedback.
- Assist with scheduling and labor management to ensure appropriate coverage while supporting operational efficiency.
- Resolve guest concerns and service issues promptly through thoughtful service recovery, ensuring guest satisfaction and brand standards are upheld.
Facility Maintenance Manager
Aikens Funeral Home
Tampa, Florida
02.2022 - 06.2023
- Coordinated maintenance schedules for equipment and building systems.
- Supervised repair activities to uphold facility standards and compliance.
- Oversaw vendor relationships for timely service and supply delivery.
- Inspected premises regularly to identify maintenance needs or hazards.
- Implemented efficient workflows for maintenance requests and responses.
- Managed the installation, repair, and upkeep of facility electrical, plumbing, HVAC, and other mechanical systems.
Lead Host
7th and Grove
Tampa, Florida
07.2019 - 12.2021
- Managed front-of-house operations to ensure smooth guest experiences.
- Guided and trained new hosts in customer service best practices.
- Coordinated reservations and seating arrangements for optimal flow.
- Oversaw cleanliness and organization of the dining area consistently.
- Handled guest inquiries and concerns with professionalism and care.
- Collaborated with management to enhance overall service quality initiatives.
Home Loan Specialist
PennyMac Loan Services
Tampa, Florida
03.2019 - 05.2020
- Guided clients through the loan application process with clear communication.
- Reviewed and explained mortgage terms to clients to ensure understanding.
- Provided guidance regarding mortgage options based on individual circumstances.
- Collaborated with underwriters to ensure timely loan approvals and documentation.
- Evaluated financial data using advanced analytics techniques to identify areas of improvement.
Education
Alonso High School
Tampa, FLSkills
- Food safety
- Quality assurance
- Service recovery
- Customer service
- Staff training
- Team leadership
- Workforce planning
- Time management
- Conflict resolution
- Effective communication
Certification
- Embark- Introduction to Leadership
- Elevate- Leadership Exploration
Timeline
Food & Beverage Supervisor
JW Marriott Hotel
06.2024 - Current
Facility Maintenance Manager
Aikens Funeral Home
02.2022 - 06.2023
Lead Host
7th and Grove
07.2019 - 12.2021
Home Loan Specialist
PennyMac Loan Services
03.2019 - 05.2020
Alonso High School