Dahl Umbdenstock
Iowa City,IA
Summary
Friendly and polished [Job Title] brings proven experience in [Type] environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to help top-level hotel reach even further success through Concierge position. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
41
41
years of professional experience
Work History
Guest Service Representative
AlexisPark Inn
Iowa City, Iowa
08.2007 - 12.2007
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
Customer Service Representative
Lowes Home Improvement Center
Coralville, Iowa
03.2007 - 08.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Quality Control, Plastics Set up
Amana Refrigeration
Amana, Iowa
09.1974 - 12.2006
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Used [Tool] to inspect quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Sampled [Number]% of products for detailed analysis.
- Studied blueprints and design specs to uphold best-in-class knowledge of [Type] products.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Examined [Products] for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Followed formulas in weighing resins and other chemicals to maintain productivity requirements.
- Mixed [Type] thermoplastic materials with colored dyes accurately into extrusion machine to achieve desired result for products.
- Measured extruded products to identify imperfections and adjusted controls to adhere to project specifications.
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
Accountant
City Of Iowa City
Iowa City, IA
03.1967 - 12.1973
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth and assets.
Customer Sevice
Iowa Illinois Gas & Electric
Iowa City, Iowa
05.1966 - 08.1967
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Core Courses
High School Diploma -
06.1959
Skills
- Office Support
- Financial Information Review
- Guest Orientation
- Verbal and Written Communication
- Maintenance Team Collaboration
- Recreational Advice
- Reservation Processing
- Hotel Reservations
- Guest Satisfaction
Travel
Enjoy visiting different countries and experiencing their customs.
Timeline
Guest Service Representative - AlexisPark Inn
08.2007 - 12.2007
Customer Service Representative - Lowes Home Improvement Center
03.2007 - 08.2007
Quality Control, Plastics Set up - Amana Refrigeration
09.1974 - 12.2006
University Or Iowa - No Degree, Core Courses
City High - High School Diploma,
Accountant - City Of Iowa City
03.1967 - 12.1973
Customer Sevice - Iowa Illinois Gas & Electric
05.1966 - 08.1967
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