DAHLENIE BUSHROD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Starbucks
10.2020 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Food Media Consultant & Creator
Salt & Grind Kitchen
01.2021 - Current
- Optimized digital media campaigns using data-driven techniques to improve performance metrics.
- Boosted brand visibility through the creation of engaging content for various platforms.
- Expanded client base by networking at professional events and utilizing social media outreach strategies.
- Evaluated campaign effectiveness through detailed analytics reports, identifying areas for improvement and adjusting strategies accordingly.
- Managed client relationships, ensuring timely communication and effective project execution.
Department Coordinator
College Internship Program
08.2017 - 10.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Increased efficiency by streamlining coordination processes and implementing new organizational systems
- Evaluated demand planning processes and forecast accuracy to identify deficiencies and improvement opportunities
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures
- Mentored and coached members of a team to further their professional development, and proven ability to lead through change.
Kitchen Operations Manager
Chinitos Tacos
10.2017 - 07.2020
- Collaborated with executive chef to create innovative menu offerings, elevating the dining experience for guests.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Created a positive workplace culture through team-building activities and open communication channels among all levels of staff.
- Managed scheduling for kitchen staff, balancing workloads while minimizing overtime expenses.
Customer Service Team Leader
Alaska Airlines
10.2013 - 08.2017
- Streamlined team processes for increased efficiency and productivity
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns
- Oversaw employee work schedules and delegated daily assignments
- Prepared and evaluated CRM reports to identify problems and areas for improvement
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bachelor of Arts - Business Food Industry Management
Arizona State University
12.2024
AA Social & Behavioral Science -
Cerritos College
Norwalk, CA06.2020
Skills
- Organizational Skills
- Customer Relations
- Operations Management
- Budget Administration
- Compliance Management
- Quality Assurance
- Supervision and Leadership
- Scheduling
- Detail Oriented
- Microsoft Office
- Analytical Problem Solving
- Verbal and Written Communication
Timeline
Food Media Consultant & Creator
Salt & Grind Kitchen
01.2021 - Current
Operations Supervisor
Starbucks
10.2020 - Current
Kitchen Operations Manager
Chinitos Tacos
10.2017 - 07.2020
Department Coordinator
College Internship Program
08.2017 - 10.2020
Customer Service Team Leader
Alaska Airlines
10.2013 - 08.2017
Bachelor of Arts - Business Food Industry Management
Arizona State University
AA Social & Behavioral Science -
Cerritos College