Dahlia Bowen
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor / Office Coordinator/Laundry Supervisor
Atlanta Evergreen Lakeside Resort
Stone Mountain, GA
08.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored new staff on cleaning and safety protocols.
Housekeeping Lead
Evergreen Marriott Conference Center
Stone Mountain, GA
10.2021 - 08.2022
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed staff of 21 housekeepers.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
Certified Nurses Assistant
ProMedica Skilled Nursing Rehabilitation
Decatur, GA
05.2021 - 10.2021
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Resident Advisor
Moose Lodge Devil's Thumb Ranch & Spa
Tabernash, CO
06.2019 - 08.2020
- Supported personal needs of residents dealing with diverse conditions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Promoted culture of respect and understanding among students.
Housekeeper / Team Lead
Devil's Thumb Ranch & Spa
Tabernash, CO
02.2016 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeper
The Lodge at Vail
Vail, CO
11.2015 - 01.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Data Entry Clerk
Jamaica Constabulary Force
Montego Bay, Jamaica
03.2013 - 03.2015
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
No Degree - Certified Nurses Assistant
Premiere Medical Center
Conyers, GA02.2021
No Degree - Secretarial Skills
Kenilworth Heart Academy
Jamaica01.2002
High School Diploma -
Rusea's Comprehensive High School
Jamaica01.2001
Skills
- Department Coordination
- Cleaning Practices
- Staff Scheduling
- Task Assignment
- Customer Service-Focused
- Training and Mentoring
Timeline
Housekeeping Supervisor / Office Coordinator/Laundry Supervisor
Atlanta Evergreen Lakeside Resort
08.2022 - Current
Housekeeping Lead
Evergreen Marriott Conference Center
10.2021 - 08.2022
Certified Nurses Assistant
ProMedica Skilled Nursing Rehabilitation
05.2021 - 10.2021
Resident Advisor
Moose Lodge Devil's Thumb Ranch & Spa
06.2019 - 08.2020
Housekeeper / Team Lead
Devil's Thumb Ranch & Spa
02.2016 - 08.2020
Housekeeper
The Lodge at Vail
11.2015 - 01.2016
Data Entry Clerk
Jamaica Constabulary Force
03.2013 - 03.2015
No Degree - Certified Nurses Assistant
Premiere Medical Center
No Degree - Secretarial Skills
Kenilworth Heart Academy
High School Diploma -
Rusea's Comprehensive High School