Dahlia K. Campbell
Sacramento,CA
Summary
Human resources professional with substantial experience in driving organizational success through strategic HR initiatives. Demonstrates strong focus on team collaboration and consistently achieving results. Known for adaptability, reliability, and ability to manage diverse HR functions, including employee relations and performance management.
Overview
7
7
years of professional experience
Work History
HR Business Partner
Amazon
07.2024 - Current
- Led the closure communication strategy for 407 employees across a 90-day timeline, maintaining positive workforce sentiment, and achieving a 100% survey completion rate.
- Successfully managed facility conversion from SC to IXD operations, leading 150 associates and leaders with minimal disruption to workforce attendance.
- Served as W2 Subregional Talent Captain, achieving 100% on-time promotion submissions for Q1/Q2 talent cycles.
- Developed and implemented standardized SOPs for AAC and Roundtable processes across the West Region, improving operational consistency among multiple sites.
- Created an innovative labor-sharing program between facilities to address capacity challenges, optimizing workforce utilization. Orchestrated HiTS transfer program implementation, including shift alignment, and process path coordination across multiple facilities.
- Spearheaded the organizational transition through a structured project management approach, maintaining operational KPIs throughout the change period.
- Partnered with regional leadership to facilitate the placement of T3/Off-Step hourly and salary-exempt employees during the facility transition.
Human Resources Partner
Amazon
09.2022 - 07.2024
- Created an SOP to simplify payroll audit process and shared with Mountain Region, now used at 20+ sites
- Introduced a simplified method of monthly HR reporting to leadership on site-wide metrics including benchmarking data
- Deep dive Mountain Region Ethics Cases by creating a Root Cause analysis, supported each HRBP and improved Ethics Case SLA by administering an Action Plan, reported findings to Director of HR who shared the successful findings with HRBP’s across the U.S.
- Captained employee engagement metrics reporting by sending out daily engage updates with best practice to exceed network goals; metrics under my facilitation went from an average of 82% to continuing to exceed the network goal of 95% in a two-week period
- Conducted training program for HR teams in the mountain region for payroll audit after the completion of SOP created
Sr. Human Resources Assistant
Amazon
08.2021 - 09.2022
- Managed an Employee Relations budget of $250k annually
- Oversaw the employment experience for ~ 2,400 warehouse associates
- Coached management and senior leadership on communication and conducting difficult conversations
- Identify growth opportunities on an STA and created trackable improvement plan by building a Sync Board. Shared best practices and helped reduce SLA by 45 days, 15 appeals were completed and closed out within 3 days
- Completed Root Cause Analysis for attendance daily in the Daily Business Review when in high-volume seasons. Shared findings with members of senior leadership, regional HRM, and Director of HR
- Partnered with Labor Planning team to ensure that engagement activities were aligned with labor planning assumptions
Membership Specialist Manager
UFC Gym
11.2020 - 07.2021
- Generated over 1,250 leads through member promotion, referrals, and guest passes
- Managed and followed up on 100% of web leads, e-mail referrals, missed guests, and other referrals
- Contributed to achieving club membership goals by exceeding personal new member enrollment targets in 8 consecutive months
Management Trainee Intern
Enterprise Rent-A-Car
05.2019 - 03.2020
- Utilized spreadsheets to track sales figures, branch growth, and income for the branch
- Marketed to prospective referral sources including insurance agents, dealerships, and collision centers
- Contributed in increasing customer satisfaction (ESQI) score by 10$ within the first 3 months of employment
- Worked in high-volume branches with fleets of over 400 cars placing an average 45+ customers in rental daily
Education
Bachelor of Business Administration - Business Management
Florida International University
MiamiGFI Certificate - undefined
American Council on Exercise
Skills
- Kronos (MyTime)
- Salesforce High-Volume Hiring
- Smartsheet
- Microsoft Office (Word, Excel, PowerPoint), Outlook
- Google Suite (Gmail, Sheets, Docs, Slides, Forms)
- Digital Marketing (Google)
- Social Media Marketing (Alpha Kappa Psi, UFC Gym)
- On-Base
- ER 101
- Service Excellence
- Bias Mitigation
- Diversity, Equity, & Inclusion Champion
- Incident Management
- Comprehensive Investigator
- Labor Planning
- Employee Engagement
- MGHD Trained Facilitator (Making Great Hiring Decisions) - Completed training program utilized for inclusive hiring/interviewing
Timeline
HR Business Partner
Amazon
07.2024 - Current
Human Resources Partner
Amazon
09.2022 - 07.2024
Sr. Human Resources Assistant
Amazon
08.2021 - 09.2022
Membership Specialist Manager
UFC Gym
11.2020 - 07.2021
Management Trainee Intern
Enterprise Rent-A-Car
05.2019 - 03.2020
GFI Certificate - undefined
American Council on Exercise
Bachelor of Business Administration - Business Management
Florida International University