Dahlia Jaleel
Fairfax Station,United States
Summary
Dedicated food service professional with four years experience working in a high volume upscale casual restaurant. Promoted to hospitality leader (lead server) by continuously receiving top ratings.
Overview
4
4
years of professional experience
Work History
Hospitality Leader
Great American Restaurants
Fairfax, VA
12.2021 - 08.2022
- Motivated staff to achieve challenging objectives in fast-paced culinary environments
- Carried out opening, closing and shift change duties to keep restaurant working efficiently and team ready to meet customer needs
- Trained new waitstaff personnel, providing needed resources to ensure their successful integration to service team
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, as well as suggest appropriate options for food allergy concerns
- Resolved guest complaints to maintain complete customer satisfaction
Server
Great American Resturants
Fairfax, VA
04.2019 - 12.2021
- Worked with Point of Sale (POS) system to place orders and manage payments
- Anticipated guest needs and responded swiftly
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Hostess
Great American Resturants
Fairfax, VA
08.2018 - 04.2019
- Warmly welcomed guests, setting the tone for an outstanding experience
- Cultivated positive guest relations by managing information and seamlessly orchestrating seating
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA2021
Skills
- Motivational Leadership
- Wine and Spirits Knowledge
- High Volume Dining Experience
- Customer Service
- Service Training
- Sales Expertise
- POS systems
- Time Management
- Problem Solving
- Teamwork
- Hospitality Management
- Wine Pairings
Timeline
Hospitality Leader
Great American Restaurants
12.2021 - 08.2022
Server
Great American Resturants
04.2019 - 12.2021
Hostess
Great American Resturants
08.2018 - 04.2019
Bachelor of Science - Business Management
George Mason University
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