Dahlia Jaleel
Fairfax Station,United States
Summary
Dedicated food service professional with four years experience working in a high volume upscale casual restaurant. Promoted to hospitality leader (lead server) by continuously receiving top ratings.
Overview
4
4
years of professional experience
Work History
Hospitality Leader
Great American Restaurants
Fairfax, VA
12.2021 - 08.2022
- Motivated staff to achieve challenging objectives in fast-paced culinary environments
- Carried out opening, closing and shift change duties to keep restaurant working efficiently and team ready to meet customer needs
- Trained new waitstaff personnel, providing needed resources to ensure their successful integration to service team
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, as well as suggest appropriate options for food allergy concerns
- Resolved guest complaints to maintain complete customer satisfaction
Server
Great American Resturants
Fairfax, VA
04.2019 - 12.2021
- Worked with Point of Sale (POS) system to place orders and manage payments
- Anticipated guest needs and responded swiftly
- Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Hostess
Great American Resturants
Fairfax, VA
08.2018 - 04.2019
- Warmly welcomed guests, setting the tone for an outstanding experience
- Cultivated positive guest relations by managing information and seamlessly orchestrating seating
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA2021
Skills
- Motivational Leadership
- Wine and Spirits Knowledge
- High Volume Dining Experience
- Customer Service
- Service Training
- Sales Expertise
- POS systems
- Time Management
- Problem Solving
- Teamwork
- Hospitality Management
- Wine Pairings
Timeline
Hospitality Leader
Great American Restaurants
12.2021 - 08.2022
Server
Great American Resturants
04.2019 - 12.2021
Hostess
Great American Resturants
08.2018 - 04.2019
Bachelor of Science - Business Management
George Mason University
Similar Profiles
Evan AreklettEvan Areklett
Restaurant Manager at Great American RestaurantsRestaurant Manager at Great American Restaurants
Chris "Maui" JonesChris "Maui" Jones
Food Runner, Server in Training at Great American RestaurantsFood Runner, Server in Training at Great American Restaurants
Melika AhvazMelika Ahvaz
Host/Server at Great American Restaurants, Sweetwater TavernHost/Server at Great American Restaurants, Sweetwater Tavern
Mario CornejoMario Cornejo
FOH Manager at Great American RestaurantsFOH Manager at Great American Restaurants
Tara LawleyTara Lawley
Branch Chief (Supervisory Statistician) at National Center for Education Statistics, US Department of EducationBranch Chief (Supervisory Statistician) at National Center for Education Statistics, US Department of Education