Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dahlia Mortimer

Jamaica,USA

Summary

To realize my full potential at any task given to me, with the best of my abilities and secure the opportunities to be of real value to my family, my organization, community and country.

Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address needs effectively.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards.


Overview

27
27
years of professional experience
1
1
Certification

Work History

Amazon Fulfillment Center Shipping Clerk

Amazon
09.2020 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.

Customer Service Representative

Prosguer Group
04.2015 - 08.2020
  • Check to ensure that appropriate travel documents are correct before passengers head to TSA checkpoint
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Assembly Line Operater

Associated Manufactures
06.1997 - 07.2012
  • Operate or tend machines to mix or blend any of a wide variety of food products such as spices, fruit juices and ingredients
  • Bottling, canning, labeling and packaging of food products
  • Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
  • Collaborated with team members to identify process improvements, resulting in increased productivity and reduced waste.

Education

No Degree - CNA Certification & CPR/BLS Training

K&G Career Academy
Elizabeth, NJ
10-2024

High School Diploma -

SUNY
Queens County, NY
09-2015

CERTIFIED NURSING ASSISTANT -

Igbans Institute of Vocational Training
Dawkins, Clarendon
03.2015

High School Diploma -

Lennon High School
Mocho P.O, Clarendon
06.1992

Skills

  • Time Management
  • Judgment and Decision Making
  • Active Learning
  • Food Production
  • Troubleshooting
  • Workplace Cleanliness
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Safety Procedures
  • Hand-Eye Coordination

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing. Registration No. NA200046433
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross. eCard Code 255414085161

Timeline

Amazon Fulfillment Center Shipping Clerk

Amazon
09.2020 - Current

Customer Service Representative

Prosguer Group
04.2015 - 08.2020

Assembly Line Operater

Associated Manufactures
06.1997 - 07.2012

High School Diploma -

Lennon High School

No Degree - CNA Certification & CPR/BLS Training

K&G Career Academy

High School Diploma -

SUNY

CERTIFIED NURSING ASSISTANT -

Igbans Institute of Vocational Training

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Dahlia Mortimer