Dahlia Ramahi
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Bench Compass Group
06.2023 - Current
- Learned menus, procedures, systems immediately upon starting shifts different locations daily
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bar Manager
Standard Bar And Grill
09.2017 - 04.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
Bartender
Joe’s On Weed Street
09.2019 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
Administrative Assistant
CH Robinson
06.2015 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant to the Director
Rush University Medical Center, RUMC
01.2015 - 09.2017
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Hospital Energy Analysis Reports, Safety Testing
Bartender
Carmine’s
06.2012 - 01.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Housekeeper
Independantly Employed
07.2008 - 09.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Proctor/Tutor for Students With Visual Impairmen
University Of Illinois, UIC Disability Resource Ct
08.2008 - 06.2012
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
- Supported philosophy and objectives of learning facility to maintain student compliance.
- Used various instructional techniques to help students learn new or difficult concepts.
- Learned braille and converted documents and notes to give students access to all coursework
- Converted exams into braille
- Gave guided walk-throughs of campus to help blind students gain independence
Caretaker
Open Arms Solutions
05.2008 - 01.2010
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
Bachelor of Science - Sociology
University of Illinois At Chicago
Chicago, ILSkills
- Guest Relations Management
- Quality Control
- Food and Beverage Pairings
- High-Volume Dining
- Sales Expertise
- Order Accuracy
- Cash Handling
- Hospitality Service Expertise
- Strategic Planning
- Excel Spreadsheets
- PC Proficiency
- Program File Distribution
- Detailed Meeting Minutes
- Data Entry Documentation
- Report Analysis
- Adapt to Diverse Groups
- Customer Service
- Cash Handling Accuracy
- Time Management
- Sales Trends
- Multitasking Strengths
- Social Support
- Special Needs Clients
- Social Sciences
- Mobility Support
- Supporting Daily Living Needs
- Database Administration
- Childcare Expertise
- Profit Enhancement
- Business Correspondence
- Proper Phone Etiquette
Accomplishments
Outstanding Volunteer Award with Chicago Cares, 2019
Featured on ABC News Morning segment for custom cocktails, 2015
Certification
BASSET, Safeserv, CPR, First Aid, CNA (expired), EMT-B (expired)
Languages
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Server
Bench Compass Group
06.2023 - Current
Bartender
Joe’s On Weed Street
09.2019 - 06.2021
Bar Manager
Standard Bar And Grill
09.2017 - 04.2023
Administrative Assistant
CH Robinson
06.2015 - 09.2017
Administrative Assistant to the Director
Rush University Medical Center, RUMC
01.2015 - 09.2017
Bartender
Carmine’s
06.2012 - 01.2015
Proctor/Tutor for Students With Visual Impairmen
University Of Illinois, UIC Disability Resource Ct
08.2008 - 06.2012
Housekeeper
Independantly Employed
07.2008 - 09.2013
Caretaker
Open Arms Solutions
05.2008 - 01.2010
Bachelor of Science - Sociology
University of Illinois At Chicago
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