Dahlia Hernandez
Grand Prairie,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer account representative
Honda Financial
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints with proactive communication and timely resolutions.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Processed client payments and updated accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Achieved revenue targets by developing targeted account strategies.
SMALLS PACKAGE HANDLER
FedEx Grounds
11.2022 - 10.2023
- Improved package handling efficiency by implementing proper sorting techniques and prioritizing tasks.
- Reduced potential for damaged goods through careful handling, stacking, and securing of packages during transportation.
- Maintained a safe work environment with strict adherence to safety protocols and guidelines.
- Assisted in training new hires on proper package handling procedures, promoting consistent quality across the team.
- Adapted quickly to unexpected changes in workload or priorities, maintaining composure and productivity under pressure.
Front Desk Agent
Hyatt Regency
09.2021 - 05.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Kept accounts in balance and ran daily reports to verify totals.
General Manager
ItSo vegan
11.2019 - 05.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
BBA in Management & Marketing -
University of Texas at Arlington
12.2022
Skills
- Organizational skills
- Conflict resolution
- Problem-solving abilities
- Adaptability and flexibility
- Data entry proficiency
- Account Management
- Training and Teaching
- Decision-Making
- Account Monitoring
- Excellent communication
Timeline
Customer account representative
Honda Financial
09.2023 - Current
SMALLS PACKAGE HANDLER
FedEx Grounds
11.2022 - 10.2023
Front Desk Agent
Hyatt Regency
09.2021 - 05.2022
General Manager
ItSo vegan
11.2019 - 05.2021
BBA in Management & Marketing -
University of Texas at Arlington
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