Hi, I’m
Dahlila Nash
Wheat Ridge,CO
Summary
Highly motivated reliable Sales Associate who is knowledgeable about payment processing, product/ vendor/ truck receiving, merchandising, & stocking. Hardworking, upbeat candidate with extensive customer service & sales experience who works great with all types of personalities. Always eager to learn new things & willing to take on added responsibility to meet company & team
goals with a positive attitude.
Overview
12
years of professional experience
Work History
Thangughal Groups Inc. Doing Business As 7-Eleven
Sales Associate
10.2020 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Walmart
Fresh Food Associate
02.2018 - 03.2020
Job overview
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Scanned shelves and product cases for expired stock and outdated items.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
- Referred to established price lists to stamp and attach price tags on merchandise.
Sprouts Market
Deli Clerk
07.2016 - 09.2017
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Accurately operated cash register to process customer payments.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
Safeway
Assistant Deli Manager
05.2012 - 12.2016
Job overview
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Streamlined deli operations by implementing efficient inventory management processes.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Demonstrated adaptability by adjusting menus and offerings based on seasonal availability or customer preferences.
- Collaborated with store management to develop promotional strategies, boosting deli revenue.
- Increased sales Number% through suggestive selling of promotional items.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for Number staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Inventoried food products and associated materials on weekly basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Observed quality assurance standards to optimize freshness of deli products.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Arvada High SchoolArvada, CO
N/A from Basic
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Outgoing Personality
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Product Sales
- POS System Operation
- Merchandising knowledge
- Retail Store Operations
- Professional Demeanor
- Policy and Procedure Adherence
- Product Recommendations
- Order Processing
- Product Promotions
- Cold-calling
- Friendly and Helpful
- Honest and Dependable
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Organization
- Creative Thinking
- Positive Customer Engagement
- Inventory and Stocking
- Decision-Making
- Excellent Written and Verbal Communication
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Building Customer Loyalty
- Basic Mathematics
- Sales and Promotions
Timeline
Sales Associate
Thangughal Groups Inc. Doing Business As 7-Eleven
10.2020 - Current
Fresh Food Associate
Walmart
02.2018 - 03.2020
Deli Clerk
Sprouts Market
07.2016 - 09.2017
Assistant Deli Manager
Safeway
05.2012 - 12.2016
Arvada High School
N/A from Basic
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