Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Hope Dahlman

Hope Dahlman

Lowell,IN

Summary

Driven Department Manager with a proven track record at McDonald’s, enhancing customer loyalty through exceptional service and a customer-first approach. Skilled in cash handling and problem-solving, adept at fostering team communication and multitasking. Successfully coordinated training programs, significantly boosting productivity and minimizing waste, showcasing adaptability and excellent people skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald’s
07.2020 - 03.2023
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.

Sales Associate

Drive & Shine
03.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Diploma -

Lowell Senior High School
Lowell, IN
06.2023

Skills

Cash Handling

Certification

CPR Certified

Timeline

Sales Associate

Drive & Shine
03.2024 - Current

Department Manager

McDonald’s
07.2020 - 03.2023

Diploma -

Lowell Senior High School

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Hope Dahlman