Dahmarien Carter
Houston,TX
Summary
Results-driven professional with a background in accounting and finance, coupled with experience in tech sales and customer support. Seeking a challenging role in a Help Desk environment where I can leverage my analytical skills, technical aptitude, and customer service expertise to provide effective solutions and support to end-users.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
SetSchedule
03.2022 - 02.2024
- Leveraged technical knowledge and communication skills to effectively explain complex technology solutions to clients and prospects increasing sales by 15%
- Conducted over 50 product demonstrations and presentations, resulting in strong connections
- Provided personalized support and guidance to customers, addressing their technical inquiries and troubleshooting issues to ensure satisfaction, resolving 25 technical support tickets per day.
- Collaborated closely with cross-functional teams including product development and customer support to resolve customer issues and improve product functionality.
- Developed strong problem-solving skills, quickly identifying and resolving customer challenges to maintain high levels of customer satisfaction.
- Adapted quickly to changing technologies and market trends, staying up-to-date with product updates and industry developments.
Auditor
BDO, USA
08.2020 - 03.2022
- Work in teams with Senior Associates, Managers and Partners to audit SEC registered investment companies and private entities in the Asset Management industry with over $5 Billion in assets under management; including hedge funds, real-estate clients, private equity firms, and business development companies.
- Use knowledge of current GAAP accounting principles in the year-end audit testing in many areas of accounting including revenue, property valuations & appraisals, operating expenses, debt restructuring, profit and loss, depreciation & amortization, interest expense, member’s equity, tax, accrued expenses, impairments
- Perform extensive assessments of Loan agreements, ownership documents, related party agreements, purchase agreements, and limited partnership agreements to ensure compliance
- Interact with clients to use comprehensive understanding of client operations, processes, and business objectives to improve the overall efficiency of the audit
- Researched and analyzed financial statements and audit-related issues utilizing electronic databases, and employed audit software to review and compile financial information
- Observed and evaluated fluctuations in significant accounts that fell above predetermined thresholds, using trend analysis, ratio analysis, or a combination of both
Education
Bachelor of Arts - Econ & Accounting
University of California, Santa Barbara
Santa Barbara, CA05.2020
Skills
- Desktop support
- Performance optimization
- Software debugging
- Troubleshooting and diagnostics
- Data entry
- Technical documents comprehension
- Customer service expert
- Technical instruction
Certification
Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Technical Support Specialist
SetSchedule
03.2022 - 02.2024
Auditor
BDO, USA
08.2020 - 03.2022
Bachelor of Arts - Econ & Accounting
University of California, Santa Barbara
Microsoft Certified: Azure Fundamentals (AZ-900)
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