Dahmarien Carter
Houston,TX
Summary
Results-driven professional with a background in accounting and finance, coupled with experience in tech sales and customer support. Seeking a challenging role in a Help Desk environment where I can leverage my analytical skills, technical aptitude, and customer service expertise to provide effective solutions and support to end-users.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tech Support Specialist
SetSchedule
03.2022 - 02.2024
- Support to clients via phone, email, and chat, resolving an average of 30 support tickets per day.
- Troubleshoot hardware and software issues for Windows and Mac systems, diagnosing problems related to networking, software compatibility, and system configurations.
- Utilize remote desktop tools to assist clients with software installations, system configurations, and troubleshooting steps.
- Collaborate closely with product development team to escalate and resolve complex technical issues, providing detailed bug reports and customer feedback.
- Document all support interactions and resolutions in company's CRM system, maintaining accurate records and ensuring seamless support experience for clients.
Auditor
BDO
08.2020 - 03.2022
- Work in teams with Senior Associates, Managers and Partners to audit SEC registered investment companies and private entities in the Asset Management industry with over $5 Billion in assets under management; including hedge funds, real-estate clients, private equity firms, and business development companies.
- Use knowledge of current GAAP accounting principles in the year-end audit testing in many areas of accounting including revenue, property valuations & appraisals, operating expenses, debt restructuring, profit and loss, depreciation & amortization, interest expense, member's equity, tax, accrued expenses, impairments
- Perform extensive assessments of Loan agreements, ownership documents, related party agreements, purchase agreements, and limited partnership agreements to ensure compliance
- Interact with clients to use comprehensive understanding of client operations, processes, and business objectives to improve the overall efficiency of the audit
- Researched and analyzed financial statements and audit-related issues utilizing electronic databases, and employed audit software to review and compile financial information
- Observed and evaluated fluctuations in significant accounts that fell above predetermined thresholds, using trend analysis, ratio analysis, or a combination of both
Education
Bachelor of Arts - Accounting
University of California-Santa Barbara
Goleta05.2020
Skills
- Customer Relations
- Windows Desktop
- Documentation Management
- Quality Assurance
- Communication skills
- Adaptability
- Teamwork and Collaboration
- Audit reporting
- Data Analysis
- Project Planning
- trouble shooting
- software debugging
Certification
- Microsoft Certification : Azure - 900
- Pursuing Masters in IT Management
Timeline
Tech Support Specialist
SetSchedule
03.2022 - 02.2024
Auditor
BDO
08.2020 - 03.2022
Bachelor of Arts - Accounting
University of California-Santa Barbara
- Microsoft Certification : Azure - 900
- Pursuing Masters in IT Management
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