Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dahmiya Lot

Phoenix,AZ

Summary

Dynamic professional with proven expertise in client support and technical computer skills, honed through roles at DoorDash and other leading companies. Excelled in enhancing customer satisfaction and retention, leveraging CRM software like Salesforce and Zendesk. Demonstrates adaptability, analytical prowess, and a professional demeanor, significantly contributing to team sales targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Merchant Services Representative (Remote)

DoorDash
Phoenix, AZ
11.2023 - Current
  • Planned and followed through with inventory management for each store.
  • Investigated disputes raised by customers regarding their account activity or billing statements.
  • Conducted regular audits of merchant accounts to ensure compliance with regulations and standards.
  • Created reports detailing monthly sales figures, revenue projections, customer satisfaction surveys.
  • Interfaced directly with customers via phone calls or emails providing guidance on payment processing options available.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
  • Assisted with the setup of merchant accounts and payment processing services.
  • Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Customer Service Representative (Seasonal Remote)

Parker Staffing Services
Phoenix, US
04.2023 - 09.2023
  • Monitor and respond to numerous chat messages effectively.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open, interactive communication.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Meet personal and customer service team sales targets, and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Customer Service Representative (Remote)

Valor Global (Hulu)
Phoenix, US
02.2021 - 02.2023
  • Manage large amounts of incoming phone calls and also chats
  • Analyzed and addressed client needs to achieve high satisfaction.
  • Developed enduring rapport with customers by maintaining transparent and responsive communication.
  • Maintained factual correctness, authenticity, and thoroughness through effective use of relevant tools/approaches.
  • Achieved both personal and customer service team sales goals effectively.
  • Addressed customer feedback with appropriate responses, monitored progress to achieve satisfactory outcomes.
  • Maintained detailed records of customer interactions.
  • Maintained compliance with set guidelines and policies.
  • Go above and beyond to enhance customer interactions.

Education

Dental Certification - Dental

Carrington College California-Sacramento
Stockton, CA
01.2016

High School Diploma -

Gilroy High School
Gilroy, CA

Skills

  • Client Support
  • Strong Technical Computer Skills
  • POS
  • CRM Software
  • Adaptability and flexibility
  • Call Center
  • Effective Telephone Interaction
  • Typing
  • Microsoft Office
  • Sales
  • Communication Skills
  • Live chat
  • Client Assistance
  • Salesforce
  • Zendesk
  • Product management and pricing
  • Professional demeanor
  • Analytical skills
  • Customer retention

Certification

Dental Assistant, 02/01/16, Present

References

References available upon request.

Timeline

Merchant Services Representative (Remote)

DoorDash
11.2023 - Current

Customer Service Representative (Seasonal Remote)

Parker Staffing Services
04.2023 - 09.2023

Customer Service Representative (Remote)

Valor Global (Hulu)
02.2021 - 02.2023

Dental Certification - Dental

Carrington College California-Sacramento

High School Diploma -

Gilroy High School

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Dahmiya Lot