Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Awards
Generic

Dahna Simmons

New Braunfels

Summary

Experienced professional with 17 years in customer service, data entry, and back office operations. Proven track record of adaptability and strong foundation in key areas. Seeking to apply expertise to excel in desired position.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Food Service Technician

St. Tammany Parish Public Schools
08.2022 - 06.2023

Head Baker in High School Kitchen. Was responsible for baking all necessary food for the week. Followed State and District health safety policies. Helped with deliveries weekly. Served students daily. Maintained high standards of food production and service. Worked independently and as well as a team member. Prepared food to meet deadlines and schedules. Used multiple pieces of commercial food equipment.

Customer Service Representative

1st Heritage Credit
03.2022 - 05.2022
  • Provided customer service. Solicited former and new customers for consumer loans. Collected information for loan application. Scanned and filed all paperwork associated with loans. Received check by phone payments. Performed collection calls on current customers for payments due. Answered multi-line phone system.

Billing Coordinator

Envirotest, LLC
08.2011 - 08.2017
  • Handled the daily operations of the Corpus Christi office. Tracked employees time and expenses for all jobs. Interacted with clients both industrial and commercial. Worked remotely when I moved out of state. Completed all deadlines that were assigned to me. Generated and submitted all invoices for jobs performed. Collected payments, via cash, check or credit card. Ordered and issued POs for supplies needed. Settled any disputes there were with billing issues. Arranged travel arrangements for employees if jobs were out of town. Use action verbs, keywords from the job listing, and quantifiable stats when applicable. Generated environmental reports for asbestos, lead, IH and mold jobs. Answered a multi-line phone system. Worked with the program NetSuite for all of our jobs. Provided customer service to all clients.
  • Licensed Texas State Asbestos Inspector (Exp.11/29/16)
  • Licensed Texas State Air Monitoring Technician (Exp. 3/25/15)
  • Licensed Texas State Asbestos Project Manager (Exp. 11/7/14)

Estimator

Sign International
04.2010 - 06.2011
  • Provided customer service to all customers either by phone or when they came into the business. Answered any questions about the products we sold. Reviewed specifications and drawings of bids to see what kind of signage was required. Created bids for said jobs. Filed all work orders, quotes and job information. Handled cash, check and credit card transactions. Maintained office cleanliness. Called vendors to get quotes for materials. Created work orders.

Patient Access Representative

Baptist Hospital
09.2009 - 04.2010
  • Received all information from patients who enter the ER. Verified patient insurance. Collected insurance co-pays for visit. Answered multi-line phone system. Interacted with patients, nurses and doctors on a daily basis. Admitted patients into the hospital.

Data Entry Clerk

Bolivar Peninsula Special Utility District
05.2005 - 09.2009
  • Collected meter readings from water meters. Provided customer service. Handled cash and check payments for water bills and entered them into the billing software. Accurately balanced cash drawer daily. Answered multi-line phone system. Created work orders for repairs or issues with water service. Distributed mail to correct departments. Delivered water samples to a County Health department for analysis. Filed easements with the County Court. Order and supplies needed for the office. Generated end of month reports. Prepared end of month billing.

Education

High School diploma -

High Island High School
01.2004

Office Administration -

Galveston Community College
01.2005

Skills

  • Microsoft Office proficiency
  • Self-motivated professional
  • Client support
  • Dependable remote worker
  • Data entry
  • Computer proficiency
  • Administrative support
  • Clerical support

Accomplishments

  • Earned the Wanda Allen-Yearout Ombudsman of the Year in 2019.

Certification

  • Licensed Texas State Asbestos Inspector - Exp. 11/29/16
  • Licensed Texas State Air Monitoring Technician - Exp. 3/25/15
  • Licensed Texas State Asbestos Project Manager - Exp. 11/7/14


Timeline

Food Service Technician

St. Tammany Parish Public Schools
08.2022 - 06.2023

Customer Service Representative

1st Heritage Credit
03.2022 - 05.2022

Billing Coordinator

Envirotest, LLC
08.2011 - 08.2017

Estimator

Sign International
04.2010 - 06.2011

Patient Access Representative

Baptist Hospital
09.2009 - 04.2010

Data Entry Clerk

Bolivar Peninsula Special Utility District
05.2005 - 09.2009

High School diploma -

High Island High School

Office Administration -

Galveston Community College

Awards

Wanda Allen-Yearout Ombudsman of the Year | US Coast Guard 2019