Dahnie Mamea
Waianae,HI
Summary
Adept at strategic planning and leadership, I significantly enhanced operational efficiency and team performance across Teriyaki Madness locations. My expertise in budget management and staff development, coupled with a knack for fostering strong customer relations, led to a marked improvement in service quality and sales reverse. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
District Manager
Teriyaki Madness
06.2020 - 11.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Assistant Manager
Jamba Juice
01.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Associates
Bath and Body
10.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Shift Manager
Teddys Bigger Burger
08.2014 - 04.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
High School Diploma -
Aiea High Schol
Aiea05.2014
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Operations Management
- Customer Relations
- Staff Development
- Team Development
- Action Plans
- Decision-Making
- Team Building Practices
- Employee Scheduling
- Team Leadership
- Conflict Management
- Sales Reporting
- Workforce Development
- Policies and Procedures
- Budget Management
- Staff Recruiting
- Business Planning
- Project Planning
- Negotiation
- Group Presentations
Timeline
Assistant Manager
Jamba Juice
01.2023 - 09.2023
Sales Associates
Bath and Body
10.2021 - 05.2022
District Manager
Teriyaki Madness
06.2020 - 11.2024
Shift Manager
Teddys Bigger Burger
08.2014 - 04.2017
High School Diploma -
Aiea High Schol
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