Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Work Preference
Quote
Timeline
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Dahniera Melvin

Jacksonville,FL

Summary

Dynamic professional with a proven track record at Amazon, excelling in teamwork and attention to detail. Adept at problem-solving and customer service, I effectively managed high call volumes at ADT Security, enhancing client satisfaction. Skilled in navigating multiple software systems, I thrive in fast-paced environments, ensuring timely and accurate results.

Overview

12
12
years of professional experience

Work History

Package Handler

Amazon
10.2024 - 02.2025
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
  • Proved successful working within tight deadlines and a fast-paced environment.

Shift Manager/Key Holder

Cvs
09.2020 - 09.2023
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Call Center Representative

ADT Security
06.2013 - 08.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

A Philip Randolph Academies of Technology
1157 Golfair Blvd Jacksonville Fl

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Active listening
  • Computer skills
  • Flexible and adaptable

Languages

English
Full Professional

Certification

[Inbound problem solver], [amazon] - [1 month]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Work from home option401k matchTeam Building / Company RetreatsPersonal development programsCareer advancementHealthcare benefitsFlexible work hoursPaid time offCompany CultureWork-life balancePaid sick leave4-day work week

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Package Handler

Amazon
10.2024 - 02.2025

Shift Manager/Key Holder

Cvs
09.2020 - 09.2023

Call Center Representative

ADT Security
06.2013 - 08.2015

High School Diploma -

A Philip Randolph Academies of Technology

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