David Hogg

• Management of over 1000 Aerohive devices (AP230s, AP330s, BR100s) including predictive heat maps, real time heat maps, troubleshooting through the use of client monitor, running bandwidth usage diagnostics, SSID configurations including security types WPA, WPA2, and WPA2 Enterprise. Have taken the ACWA and ACWP Aerohive training courses.
• Complete setup of HP ProCurve switches for over 15 schools. Including adding power supply and blades, configuring, mounting, and patching in.
• Set up and managed M86 Web Filter and Reporter. Including setting up custom rules and libraries, running daily reports, and scheduling routine backups.
• Setup machines for PARCC and ACT Aspire testing. This includes, but is not limited to, imaging, installing drivers, installing and upgrading Java and Flash, diagnosing hardware problems, and replacing hardware.
• Configured thousands of iPads for successful 1 to 1 rollouts. Including Active Directory password resets, Apple ID creation and password resets, initial configuration of the iPad, and monitoring bandwidth usage through our wireless HiveManager..
• Managed and maintained user accounts, permissions and security settings in Active Directory.
• Coordinated with vendors during the installation of new equipment.
• Responsible for taking care of daily work orders consisting of computer part repair, computer software installations, reloading OS (imaging), and joining machines to the domain.
• Enrolled thousands of Chromebooks into chrome management.
• Set up and managed Lightspeed Web Filter. Including setting up custom rules and libraries, running daily reports, and scheduling routine backups.

• Enhanced system functionality by conducting regular maintenance checks.
• Provided on-site technical support for enhanced user experience.
• Reduced downtime with efficient problem diagnosis and resolution.
• Maintained high level of customer satisfaction through timely resolution of queries.
• Diagnosed hardware faults for swift corrective action.

• Delivered excellent customer service by troubleshooting and resolving technical issues.
• Streamlined IT processes for increased efficiency.
• Improved system performance with regular maintenance and updates.
• Assisted end-users to enhance their understanding of software applications.
• Installed, maintained, and repaired hardware components, ensuring optimal functionality.
• Ensured data security through the implementation of robust backup procedures.
• Collaborated closely with team members to meet project deadlines effectively.
• Provided IT support to staff members, improving overall operational efficiency.
• Maintained IT inventory effectively keeping track of all equipment in use.
• Installed operating systems and applications, maintaining a high level of reliability.
• Resolved critical system bugs ensuring minimal disruption to work flow.
• Upgraded company hardware infrastructure leading to enhanced performance.
• Tracked support tickets and document actions.

Delivery Expert, 02/2017 - 07/2018

Assistant Manager, 07/2018 - 05/2019

General Manager in training, 07/2019 - 08/2019

General Manager, 12/2019 - 05/2020

Assistant Manager, 05/2020 - 09/2020

General Manager, 09/2020 - 11/2021

Floating General Manager, 11/2021 - 05/2022

General Manager, 05/2022 - 10/2022

Assistant Regional Director / Floating GM, 10/2022 - 07/2023

Supervisor in training, 07/2023 - 08/2024

DAHOGG, 08/2024 - Current