Dahoma Lin
Sacramento,CA
Summary
Proven Peer Support Specialist and Litigation Collection Specialist with a track record of empowering clients at Sacramento Juvenile Hall and enhancing cash flow for Investment Retrievers, Inc. Skilled in recovery guidance and relationship-building, consistently exceeding goals through effective problem-solving and negotiation. Demonstrates exceptional behavioral health knowledge and client rapport, driving success and positive outcomes. Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Sacramento Juvenile Hall
06.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Litigation Collection Specialist
Investment Retrievers, Inc
05.2015 - Current
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
- Improved cash flow for the organization by consistently meeting or exceeding set collection goals each month.
- Identified trends in delinquent accounts to anticipate potential issues and proactively address them before they escalated into larger problems.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
- Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
Education
Associate of Science - Peer Specialist Certification
Cal Voices
Sacramento, CA06.2024
Skills
Peer Support Ethics
Recovery guidance
Boundary Setting
Substance abuse awareness
Rapport Building
Problem-solving skills
Relationship-building skills
Mental Health Advocacy
Behavioral Health Knowledge
Certification
Cal-Med Peer Support Specialist
Timeline
Peer Support Specialist
Sacramento Juvenile Hall
06.2024 - Current
Litigation Collection Specialist
Investment Retrievers, Inc
05.2015 - Current
Associate of Science - Peer Specialist Certification
Cal Voices
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