DAHQUAYA BRANNON
Davenport,IA
Summary
Dedicated Professional experienced in problem-solving and organizational strategies. Demonstrated adaptability in learning new skills and addressing daily challenges with flexibility. Delivered exceptional customer service through effective communication, multitasking, and time management.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Molina Healthcare
Davenport, IA
11.2025 - Current
- Responded to customer concerns with empathy and effective solutions.
- Assisted customers with inquiries about healthcare services and benefits.
- Provided detailed explanations of coverage options and claims processes.
- Educated customers on available resources and support programs.
- Managed customer accounts and updated information in the system.
- Documented interactions in compliance with company policies and procedures.
Picker
Amazon Robotics
Davenport, IA
04.2024 - 11.2025
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated automated picking systems to efficiently select items for customer orders.
- Loaded and unloaded products from shelves using handheld scanners and robotic equipment.
- Collaborated with team members to optimize workflow and improve order accuracy.
- Maintained cleanliness and organization of the work area to ensure safety compliance.
Banker
Ballys Casino
Rock Island, Illinois
11.2024 - 04.2025
- Analyzed customer's financial information to determine the best banking products for them.
- Processed deposits, withdrawals, and loan applications efficiently.
- Assisted customers with banking transactions and account inquiries.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to ensure smooth daily operations.
- Analyzed customers' financial information to determine the best banking products for them.
Stuffer
Kraft Heinz
Davenport, IA
02.2021 - 10.2022
- Operated machinery to efficiently fill packaging for various products.
- Monitored production line for quality control and consistency.
- Adjusted machine settings based on product specifications during production shifts.
- Collaborated with team members to maintain a smooth workflow.
- Conducted routine cleaning and maintenance of equipment and work areas.
- Ensured that all store policies were followed consistently throughout each shift.
Education
Some College (No Degree) - Occupational Therapy
Kirkwood Community College
Cedar Rapids, IASkills
- Customer support
- Healthcare knowledge
- Healthcare compliance
- Data entry accuracy
- Organization and Prioritization
- Problem-Solving
- Attention to detail
- Team collaboration
- Clear Communication
- Active listening
- Problem solving
Timeline
Customer Support Specialist
Molina Healthcare
11.2025 - Current
Banker
Ballys Casino
11.2024 - 04.2025
Picker
Amazon Robotics
04.2024 - 11.2025
Stuffer
Kraft Heinz
02.2021 - 10.2022
Some College (No Degree) - Occupational Therapy
Kirkwood Community College