Dahsia Jones
Mesquite,TX
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Texas Health Resources
08.2022 - 10.2024
- Managed front desk operations, including greeting patients
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records every 2 weeks (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Implemented efficient appointment reminder system resulting in a reduction in no-shows
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
Patient Care Technician
Texas Health Presbyterian Hospital Dallas
10.2021 - 10.2022
- Assist patient with everyday needs.
- Monitor vital signs every 2 hours or EKG signals and patient's conditions.
- Take fluid samples or other specimens for testing.
- Perform basic nursing procedures such as changing bandages.
- Discharge and admitting patient into are database.
- Documenting the care, we provide to the patients.
- Supported needs of residents under long-term care.
Patient Care Technician
inSync Staffing
04.2020 - Current
- Transport patient to and from appointment throughout the hospital.
- Check vital signs every 2 hours are after every meal
- Helped patients with daily needs
- Point click care charting and recording the care that has been giving and the activities done
- Check blood sugars every 2 hours are before meals.
Pct/cna
ShiftKey
04.2019 - Current
- Check vital signs
- Point click care charting/ recording the care that is giving
- Check blood sugars every 2 hours
- Travel to different facility to fill in short staff
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
High School Diploma - Job Corps
Trade School
Kansas City, MO12.2014
Skills
- Effective time management
- Administrative support experience
- Intensive care experience
- Proficient in EMR software
- Team leadership experience
- Hands-on experience in healthcare environments
- Medical claims processing
- Proficient in active listening
- Strong written communication
- Telecommunications proficiency
- HIPAA compliance
- Patient registration
- Insurance verification
- Electronic medical records
Certification
- CPR Certification
- CNA
- BLS Certification
- AED Certification
- State Tested Nursing Assistant
Languages
English
Professional Working
Timeline
Medical Receptionist
Texas Health Resources
08.2022 - 10.2024
Patient Care Technician
Texas Health Presbyterian Hospital Dallas
10.2021 - 10.2022
Patient Care Technician
inSync Staffing
04.2020 - Current
Pct/cna
ShiftKey
04.2019 - Current
High School Diploma - Job Corps
Trade School
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