Dahtiya K. Murray
Summary
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
- Operations Route Coordinator offering 6 years experience preparing and selecting bus routes aligned with customer needs. Satisfies timelines requirements.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations - Route Coordinator
Red Oak ISD
04.2023 - Current
- Maintained current knowledge of bus routes and other activities where student transportation is required.
- Used Routefinder routing program to monitor information about bus routes shipments and other activities.
- Arranged transportation of students to their proper destinations.
- Maintained open communication with employees to facilitate smooth collaboration.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing training, and professional growth of employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for services and bus route information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responsible for drivers timesheets and approve or deny time off requests.
- Discipline referrals and conference summary's as needed.
- Ran MVR reports for drivers & coaches.
- Behind the wheel training/observations
-
Special Needs Foreman
Arlington ISD
09.2018 - 04.2022
- Worked together with school administrators/campus/diagnosticians in coordinating transportation for students as well as with issues/concerns
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Ensured coverage for routes daily for call outs/Absences by making sure the day sheet is current throughout the day
- Inspected completed work to verify quality standards and compliance with criteria.
- Adjust/Update routes as needed
- Supervise the special needs drivers and bus attendants on a daily basis.
- Make sure that the bus routes run efficiently as well as logistically as possible.
Paid Busing Coordinator
Arlington ISD
08.2014 - 09.2018
- Handled incoming calls, emails and applications from parents and school administrators regarding placement and room on bus routes for students who lived less than 2 miles from the school
- Maintained updated and detailed records of paid busing applications in physical and electronic database.
- Scheduled and dispatched drivers to locations within the district
- Made sure that each month, drivers received updated bus pass for the students on paid busing and or updated documentation for added students
School Bus Driver
Arlington ISD
08.2007 - 08.2014
- Followed established routes utilizing bus routes.
- Maintained a CDL driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Communicated information to parents to promote good communication and transparency.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
- Drove bus along assigned route, picking up students.
- Created and enforced bus rules, and kept all expectations posted.
Education
Dental Assisting -
Concorde Career College
Arlington, TX05.2004
High School Diploma -
Muncie Central High School
Muncie, Indiana06.1999
Skills
- Paperwork preparation
- Customer service skills
- Multitasking abilities
- Interpersonal Communication
- Good telephone etiquette
- Written Communication
- Self-motivated professional
- Conflict resolution
- Customer service
- Responsible
Certification
- TAPT Certifications
- Train The Trainer Certification
Timeline
Operations - Route Coordinator
Red Oak ISD
04.2023 - Current
Special Needs Foreman
Arlington ISD
09.2018 - 04.2022
Paid Busing Coordinator
Arlington ISD
08.2014 - 09.2018
School Bus Driver
Arlington ISD
08.2007 - 08.2014
Dental Assisting -
Concorde Career College
High School Diploma -
Muncie Central High School
- TAPT Certifications
- Train The Trainer Certification
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