DaHyun Lee
Winter Garden,FL
Overview
6
6
years of professional experience
Work History
Airbnb Manager
Ewha Hostel
01.2018 - Current
- Managed 23 Airbnb properties, orchestrating guest communication, bookings, and maintenance for optimal guest satisfaction
- Achieved 'superhost' status with 95% positive guest satisfaction rate, leveraging prompt, professional communication and proactive property upkeep
- Upheld industry regulations and company policies, conducting monthly inspections to maintain high standards and integrity in property management.
Disney College Program Intern
Disney World
01.2024 - 06.2024
- Cultivated and sustained professional relationships with over 30 fellow employees and more guests, fostering an environment of collaboration and teamwork
- Recognized by colleagues and guests with over 8 recommendations and positive feedback for consistently delivering exceptional service and going above and beyond to assist them
- Developed and honed effective communication skills through interactions with diverse guests and colleagues from varied backgrounds, ensuring seamless communication and understanding in a multicultural environment.
Cafe Employee
Pongchee 24 Cafe
01.2022 - 01.2024
- Provided exceptional face-to-face service to a diverse customer base within a fast-paced environment, ensuring each patron received personalized attention and satisfaction
- Developed and honed strong communication and problem-solving skills through collaborative teamwork with colleagues, contributing to a 20% increase in efficiency in cafe operations
- Demonstrated adaptability and flexibility in accommodating customer preferences and addressing their needs promptly and effectively, resulting in a 50% increase in customer satisfaction ratings
- Addressed customer complaints and concerns in a timely and professional manner, resolving issues to the satisfaction of all parties involved
- Assisted in meal preparation during peak periods or staffing shortages, contributing to the maintenance of efficient service levels and customer satisfaction.
Education
BBA - Hospitality Administration And Management
Kyung Hee University
Seoul, Korea02.2025
Skills
Fluent in Multiple Languages
- Proficient in spoken and written Korean
- Proficient in spoken and written English
Extracurricular Activities
Vine Volunteer Club
Hospitality Academic Club
Timeline
Disney College Program Intern
Disney World
01.2024 - 06.2024
Cafe Employee
Pongchee 24 Cafe
01.2022 - 01.2024
Airbnb Manager
Ewha Hostel
01.2018 - Current
BBA - Hospitality Administration And Management
Kyung Hee University