Dai Cooper
Veterinary Receptionist
Sandy Springs,GA
Summary
Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal, and data entry skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Veterinary Receptionist
The Village Vets Emergency
1 2022 - Current
- Ability to provide friendly, efficient service to patients in person and on the phone
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered owner animal health questions and advised on best care practices.
- Maintained current and accurate medical records for patients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Customer Service Representative
Innovative Answering Assistance
10.2020 - 02.2024
- Maintain proper documentation through customers records
- Maintain a positive attitude in all interactions with customers and other teammates
- Manage financial needs by maintaining information on invoices and balancing transactions
- Received inbound calls from customers for scheduling
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Biology
Albany State University
Albany, GA 08.2022 - Current
High School Diploma -
Southwest Dekalb High School
Decatur, GA 08.2013 - 05.2017
Skills
Strong communication skills
Effective Multitasking
Employee Training
Schedule Coordination
Proficient in MS Office
Patient Relations
Proficient in Impromed Veterinary Software
Teamwork and Collaboration
Reception Area Maintenance
Customer Service
Medical Recordkeeping
Billing and Invoicing
Timeline
Bachelor of Science - Biology
Albany State University
08.2022 - Current
Customer Service Representative
Innovative Answering Assistance
10.2020 - 02.2024
High School Diploma -
Southwest Dekalb High School
08.2013 - 05.2017
Veterinary Receptionist
The Village Vets Emergency
1 2022 - Current
Similar Profiles
Ben ColwellBen Colwell
Lead Veterinary Surgeon at Arun Veterinary Group/Southdown Emergency VetsLead Veterinary Surgeon at Arun Veterinary Group/Southdown Emergency Vets
Michaela PribulováMichaela Pribulová
Veterinary surgeon at Village Vets CabraVeterinary surgeon at Village Vets Cabra
John HowardJohn Howard
Peer Support Specialist at Village for VetsPeer Support Specialist at Village for Vets