Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DAIANA BARROS ANSELMO

Denver,Colorado

Summary

Bilingual Administrative Assistant and Customer Service professional with 10+ years of experience supporting executives, managing office operations, and delivering client-focused service in Brazil and the U.S. Skilled in scheduling, data entry, document preparation, procurement, and records management. Proven ability to handle customer inquiries, resolve issues, and maintain strong client and vendor relationships. Proficient in SAP, Microsoft Office Suite, Outlook, and CRM systems. Fluent in English and Portuguese, with working knowledge of Spanish. Recognized for accuracy, confidentiality, and reliable support in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Costumer Service

Bruna’s Brazilian Cheese Bread Company
12.2022 - 07.2025
  • Supported daily office operations, including scheduling, invoicing, document control, and internal communications, improving workflow efficiency by 15%.
  • Handled an average of 40+ customer inquiries weekly via phone, email, and in person, achieving a 95% resolution rate.
  • Processed procurement requests, managed vendor communications, and maintained updated distribution and contact lists.
  • Prepared weekly reports and dashboards in Excel and Google Workspace, increasing accuracy of sales tracking by 30%.
  • Ensured 100% accuracy in product distribution records, order tracking, and B2B client documentation.

Senior Marketing Analyst

Servimed Comercial Ltda.
06.2022 - 11.2022
  • Managed departmental workflows including vendor communications, procurement, and budget tracking.
  • Oversaw contracts and documentation, reducing approval delays by 20%.
  • Prepared reports and performance analysis for senior leadership to support strategic decision-making.

Full Sales Management Analyst – Hospital Division

Servimed Comercial Ltda.
12.2021 - 07.2022
  • Built and maintained KPI dashboards, improving performance visibility and forecasting accuracy by 25%.
  • Supported CRM and BI implementation, training 15+ users and ensuring adoption across departments.
  • Partnered with cross-functional teams to streamline reporting and client communication.

Executive Secretary

Servimed Comercial Ltda.
03.2020 - 12.2021
  • Provided high-level executive support, managing calendars, travel, and confidential correspondence.
  • Organized and documented leadership meetings, ensuring timely follow-ups on action items.
  • Used SAP for procurement and requisition tracking, reducing errors in supplier records by 10%.
  • Acted as liaison between executives, staff, and external stakeholders, ensuring clear communication.

Education

Bachelor's - Business Administration

Universidade Paulista (UNIP)
01.2012

Skills

  • Administrative Support & Office Operations
  • Calendar & Email Management
  • Customer Service & Issue Resolution
  • Data Entry & Records Management
  • Procurement & Vendor Coordination
  • Document Preparation & Reporting
  • Scheduling & Travel Arrangements
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Certification

  • Interpersonal Communication – LinkedIn Learning
  • Negotiation Techniques – Fundação Getulio Vargas (FGV)
  • Advanced Excel & Excel VBA
  • Customer Service & Effective Communication

Languages

English – Full Professional Proficiency
Portuguese – Native
Spanish – Basic

Timeline

Administrative Assistant/Costumer Service

Bruna’s Brazilian Cheese Bread Company
12.2022 - 07.2025

Senior Marketing Analyst

Servimed Comercial Ltda.
06.2022 - 11.2022

Full Sales Management Analyst – Hospital Division

Servimed Comercial Ltda.
12.2021 - 07.2022

Executive Secretary

Servimed Comercial Ltda.
03.2020 - 12.2021

Bachelor's - Business Administration

Universidade Paulista (UNIP)

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