Daiana Ferreras
Lancaster,PA
Summary
Detail-oriented phlebotomist with expertise in blood collection and patient record management. Proven ability to collaborate effectively within teams and resolve conflicts, enhancing overall patient care efficiency. Recognized for maintaining high standards of accuracy and compassion in patient interactions.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Phlebotomist
Lancaster General Hospital
Lancaster, PA
06.2024 - Current
- Collected blood samples from pediatric, adult, geriatric, and special needs patients using proper techniques.
- Ensured sterile procedures during blood draws to prevent contamination.
- Maintained accurate records of patient information and sample collections, ensuring data integrity and compliance with healthcare standards.
- Trained new staff on phlebotomy protocols and equipment operation, enhancing team competency and patient care quality.
- Coordinated with healthcare team to streamline patient care and expedite sample processing, contributing to overall operational efficiency.
- Followed safety guidelines for handling and disposing of biohazard materials.
- Communicated effectively with patients to alleviate anxiety regarding procedures.
- Responded swiftly to emergency situations, implementing appropriate protocols.
Taco Bell- Service Champion
Taco Bell
Lancaster, Pennsylvania
08.2023 - 05.2024
- Delivered exceptional customer service during peak hours to enhance guest satisfaction.
- Resolved customer concerns promptly, enhancing overall guest satisfaction and loyalty.
- Trained new employees on service protocols and menu offerings to guarantee consistent quality.
- Collaborated with team members to ensure efficient order processing and delivery.
- Handled cash transactions accurately at register, ensuring smooth daily operations and customer trust.
- Maintained cleanliness and organization of dining area, creating a welcoming environment for guests.
- Assisted customers in locating desired items by providing product information and guidance.
- Fostered a positive work environment through effective collaboration with team members.
Front Counter Associate
4E's Latin Cuisine
Lancaster , PA
01.2023 - 07.2023
- Resolved customer issues using knowledgeable and friendly service, promoting high satisfaction levels.
- Identified customer needs promptly, enhancing overall experience.
- Engaged customers in conversation through effective interpersonal skills to build rapport.
- Maintained updated knowledge through ongoing education and advanced training programs.
- Developed functional solutions to problems, achieving significant cost savings.
- Facilitated communication between clients and team members to ensure clear understanding. between Spanish-speaking clients and English-speaking professionals.
- Interpreted documents and written materials for accurate understanding of content.
Daycare Assistant
Nina's Daycare
Lancaster, PA
06.2019 - 11.2022
- Planned engaging activities that enhanced social skills and emotional development.
- Supervised children during playtime and activities to foster a nurturing and supportive environment.
- Monitored behavior to guide positive interactions and resolve conflicts effectively.
- Assisted in organizing activities such as arts, crafts, games, and storytelling.
- Maintained cleanliness and safety of play areas and learning spaces throughout the day.
- Prepared meals, snacks, and refreshments tailored to children's dietary needs and restrictions.
- Communicated with parents regarding children's progress and daily experiences.
- Enforced rules to promote good manners and ensure safety.
Education
Certified Phlebotomy Technician - Phlebotomy
Tec Centro
Lancaster, PA04-2024
High School Diploma -
McCaskey High School
Lancaster05-2021
Skills
- Blood collection
- Record management
- Patient care support
- Staff training
- Patient communication
- Fluent in Spanish
- Patient relationship building
- Team collaboration
- Time management
- Active listening
- Conflict resolution
- Cultural awareness
Languages
Spanish
Native/ Bilingual
Certification
- Certified Phlebotomy Technician
Timeline
Phlebotomist
Lancaster General Hospital
06.2024 - Current
Taco Bell- Service Champion
Taco Bell
08.2023 - 05.2024
Front Counter Associate
4E's Latin Cuisine
01.2023 - 07.2023
Daycare Assistant
Nina's Daycare
06.2019 - 11.2022
Certified Phlebotomy Technician - Phlebotomy
Tec Centro
High School Diploma -
McCaskey High School