Daiana Santana
Coral Springs,FL
Summary
Healthcare professional offering over 13 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant, Administrative Assistant
Coral Springs Holistic Pediatrics
08.2011 - 04.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Lab Tech, Scribe, Medical Assistant, Call Center
Pediatric Associates
01.2018 - 04.2020
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Processed patient specimens according to priority and documented results.
- Researched new methods and techniques to improve laboratory procedures.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Selected appropriate ICD-10 and CPT codes for records.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
Convergys
Customer Service Representative
01.2005 - 01.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Diagnostic Medical Sonography, Billing And Coding
Broward College
Coconut Creek, FL04.2024
Certification of Medical Assistant - Medical Assistant
Sanford Brown Institute
Fort Lauderdale06.2011
Skills
- Medical Assistant
- Punctual and Hardworking
- Verifying Eligibility
- Payment Collection
- Patient Greeting
- Appointment Scheduling
- Insurance Verification- for all insurances
- Registration Requirements
- Outstanding Customer Service Skills
- Scheduling procedures
- Triage
- Resolving of patients issues
- Knowledge of medical terminology
- Keyboard skills- 50-65 wpm
- Referral/ Prior Authorization
- High Level Customer service experience
- Problem Solving Skills
- Teamwork and Communication skills
- Collect payments/ Balances / Co-pays
- Comprehensive, Proactive and Great Attitude
Certification
Medical Assistant
CPR
Phlebotomy
Typist 50-65 wpm
References upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lab Tech, Scribe, Medical Assistant, Call Center
Pediatric Associates
01.2018 - 04.2020
Medical Assistant, Administrative Assistant
Coral Springs Holistic Pediatrics
08.2011 - 04.2023
Convergys
Customer Service Representative
01.2005 - 01.2010
Associate of Science - Diagnostic Medical Sonography, Billing And Coding
Broward College
Certification of Medical Assistant - Medical Assistant
Sanford Brown Institute
Similar Profiles
Laura BedoyaLaura Bedoya
Administrative Services Manager at Coral springs Holistic PediatricAdministrative Services Manager at Coral springs Holistic Pediatric
Marco MunozMarco Munoz
Document Analyst at Holistic Pediatrics Group LLCDocument Analyst at Holistic Pediatrics Group LLC
Christian JimenezChristian Jimenez
Maintenance Worker at City of Coral SpringsMaintenance Worker at City of Coral Springs