Daiana Villamonte
Orlando,FL
Summary
Accomplished and experienced professional skilled at managing complex schedules, budgeting, and travel arrangements. With a role up my sleeves attitude, a coordinator with effective prioritization abilities. An Administrative Assistant who goes above and beyond basic administrative tasks with a solid history of achievement in accounting and payroll. Areas of expertise include bookkeeping, full cycle payroll, commission, accounts payable and receivable. Seeking a role where a Servant leadership style, creativity, and passion for serving my company can best be utilized.
Overview
7
7
years of professional experience
Work History
Executive Assistant/ Accounts Receivable/Senior Billing Specialist
Florida State Distributors Inc.
01.2023 - Current
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated events and worked on ad hoc projects.
- Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.
- Contributed to process improvements within department by actively participating in brainstorming sessions, offering suggestions, and implementing approved changes.
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
- Reduced late payments by consistently following up with customers and ensuring timely communication of invoice details.
- Streamlined billing processes by implementing new software and procedures, reducing errors and increasing efficiency.
- Optimized revenue generation by identifying under-billed accounts and working closely with clients to rectify situations.
- Research variances and respond to inquiries from operations, internal customers, and independent auditors related to ACH and up to 5 Million dollars in wire transfers.
Executive Accounting Assistant
Rich Music Ltd. Record Label
09.2021 - 03.2022
- Coordinated travel expenses and reimbursements for executive team and senior management group.
- Processed all billing, accounts payable, accounts receivable, and purchasing for 7 other business entities under Rich Music ltd.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- With high sense of discretion- handled owner's personal business matters when presented.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Developed strong relationships with vendors and suppliers, negotiating favorable payment terms and resolving invoicing issues promptly.
- Performs review of purchase card expense reports related to all credit card charges in accordance with company policy.
Executive Legal Assistant/Senior Case Manager
Morgan And Morgan Morgan Law Firm P.A
07.2019 - 09.2021
- Minimized disputes among parties by drafting clear, concise correspondence that addressed concerns proactively.
- Improved client retention rates through exceptional customer service skills and timely responses to inquiries.
- Enhanced client satisfaction by providing top-notch legal support and efficiently managing executive schedules.
- Managed high-profile cases with professionalism, ensuring all required documentation was accurately prepared and filed promptly.
- Provided essential administrative support during depositions, maintaining accurate records while ensuring a smooth process for all involved.
- Filed documents with courts on behalf of attorney.
- Assisted with preparation of trial materials and documents.
- Presented case findings and recommendations to senior management, influencing decisions regarding client services and department operations.
- Evaluated treatment plans against individual goals and facilitated for individual needs.
Executive Legal Assistant/Senior Case Manager
George Sink P.A Law Firm
02.2017 - 06.2019
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Mentored junior case managers to enhance their skill sets and promote professional growth.
- Facilitated successful transitions between various stages of care by closely monitoring progress and adapting case plans as needed.
- Coordinated multi-disciplinary teams including healthcare professionals, social workers, legal advisors to provide comprehensive support to clients.
- Increased client satisfaction by providing exceptional service, empathy, and timely assistance in resolving issues.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Upkeep exceptional communication between medical providers, adjusters, and defense to provide top care for case results.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ01.2018
Certificate - Business Administration
Martinsburg College
Martinsburg, WV01.2016
Skills
- QuickBooks
- Apprise 80
- Project Oversight
- Spreadsheet Development
- AR/AP
- Trilingual- English, Spanish, Portuguese
- Calendar Management
- Vendor Management
- Information confidentiality
- Payroll Processing
- Outlook
- PowerPoint
- Microsoft Office Suite
- Oracle
- Concur
- ISolve
- Excel
Accomplishments
- Successfully introduced and launched Florida State Distributor's first Digital Communication Platform, Slack, and CRM system called Monday. This allowed for enhanced collaboration and information sharing across all departments.
- I created a customized Excel spreadsheet tailored to the company's unique niche. Every Friday, I inform stakeholders and managers of the latest developments. Within a span of just 90 days, brought our Aging report from 18% to 3%.
- Spearheaded and delegated 2023 and 2024's National Price Increase Project.
Timeline
Executive Assistant/ Accounts Receivable/Senior Billing Specialist
Florida State Distributors Inc.
01.2023 - Current
Executive Accounting Assistant
Rich Music Ltd. Record Label
09.2021 - 03.2022
Executive Legal Assistant/Senior Case Manager
Morgan And Morgan Morgan Law Firm P.A
07.2019 - 09.2021
Executive Legal Assistant/Senior Case Manager
George Sink P.A Law Firm
02.2017 - 06.2019
Bachelor of Science - Criminal Justice
University of Phoenix
Certificate - Business Administration
Martinsburg College
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