DAIANARA LAUREANO
New York,NY
Summary
Resourceful Gift Shop Associate known for high productivity and efficient task completion. Skilled in customer service, inventory management, and sales techniques. Excel at communication, problem-solving, and adaptability, ensuring smooth operation and positive shopping experiences.
Overview
26
26
years of professional experience
Work History
Gift Shop Associate
Memorial Sloan Kettering Cancer Center
New York, New York
09.2023 - Current
- Performed cash register operations such as ringing up purchases and processing returns.
- Received shipments from vendors, checked contents for accuracy against invoices and stocked shelves accordingly.
- Assisted in training new employees on proper use of store equipment and safety protocols.
- Provided excellent customer service through friendly interactions with customers.
- Prepared hot and cold drinks while following health and safety regulations.
- Cleanse coffee urns then refilling them with fresh ground coffee on a daily basis.
Customer Service Representative
Lori's Gifts
New York, NY
01.2017 - 09.2023
- Provided attentive and detailed customer service to hospital guests and customers.
- Responsible for managing the day-to-day operations at the hospital retail site.
- Created welcoming and eye-catching displays of products and services.
- Proficient in state-of-the-art scanning, automated point-of-sale, and telephone systems.
- Meticulously maintained cash drawers to ensure adequate levels of cash balance.
- Assisted with managing and recording stock inventory.
Concierge
Errand Solutions LLP
New York
01.2008 - 01.2012
- Maintained service excellence at all times by providing outstanding customer service to hospital staff, patients, and guests.
- Acted as primary on-site liaison between client, NYP employees, guests, and vendors.
- Assisted with a variety of projects, including event planning, personal shopping, gift coordination, vacation options, housing, home improvements, and research.
- Consulted with client on additional services to enhance client's workplace morale and overall business environment.
Catering Sales Manager
Wyndham Suites Hotel
New York
01.2003 - 01.2008
- Generated sales to enhance revenue for hotel.
- Conducted menu tastings and site inspections with prospective clients.
- Monitored operations of coordinating departments to ensure guest policies and objectives of Executive Management are executed correctly.
- Executed and distributed proposals, contracts, and invoices.
- Prepared and distributed the weekly banquet event order and future event forecast.
Front Office Supervisor
Radisson Hotels Worldwide
New York, NY
01.1999 - 01.2003
- Performed front office duties, including reservations and general administrative duties.
- Supervised the performance and scheduling for a staff of 12 department employees.
- Implemented policies and incentive programs to promote collaboration and morale of the team.
- Ensured proper customer service standards were met.
Skills
- Strong supervisory and interpersonal skills
- Expert in Meeting Planning, Scheduling and Operations
- Bilingual fluency in English and Spanish
- Effective communication abilities
- Cash Handling Accuracy
- Greeting customers
- Processing payments
- Merchandise Display
- Building rapport
- Customer Engagement
- Store maintenance
- Customer Assistance
- Documentation And Reporting
- Teamwork and Collaboration
- Time Management
- Store Opening and Closing
- Safety and Cleanliness Standards
- Self Motivation
- Team building
- Adaptability
- Honest and Dependable
- Reliability
- Basic Mathematics
- Professional Demeanor
- Goal-Driven
Personal Information
Total Experience: Experienced Customer Service Specialist with a passion for Event Coordination and creating stellar client experiences
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Gift Shop Associate
Memorial Sloan Kettering Cancer Center
09.2023 - Current
Customer Service Representative
Lori's Gifts
01.2017 - 09.2023
Concierge
Errand Solutions LLP
01.2008 - 01.2012
Catering Sales Manager
Wyndham Suites Hotel
01.2003 - 01.2008
Front Office Supervisor
Radisson Hotels Worldwide
01.1999 - 01.2003
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